Eclipse celebrates summer success with over 30 new clients

Law Society Endorsed legal software provider, Eclipse Legal Systems, has announced superb summer quarterly results.

The 3-month period from 1st June 2015 - 31st August 2015 saw a total of 32 new client signings including 4 six-figure deals. Ranging from established high street practices through to boutique operators and new start-ups, the firms implemented an array of Proclaim Case and Practice Management Software solutions. Among the wins were:

• Full service law firm, Slater Heelis – utilising the Proclaim Practice Management Software solution across multiple areas of law

• Thomson Snell & Passmore, Guinness World Record holder for the UK’s oldest law firm – implementing a ready-to-go Personal Injury Case Management system

• Niche new start-up, Consilia Legal – utilising Proclaim Case Management Software with a bespoke Mediation solution

The continuing success of Eclipse and its Proclaim solution – now with over 23,000 users – can be attributed to the complete flexibility of the system. Available in a variety of flavours to suit firms’ needs, Proclaim has grown organically to become the most tailorable and complete solution available.

Eclipse’s Sales Director, Dolores Evelyn (pictured), comments:

"Our recent performance is evidence of the demand for flexible robust legal software and Eclipse’s reputation as the market leading supplier. Our broad range of clients and the diversity of their requirements mean Proclaim is often not seen as just a legal case management solution, but as an all-inclusive business management solution.”

Client Case Study: Jefferies

Compensation specialist selects Proclaim Practice Management Software solution to enhance personalised client service 

“Overall, as a well-established law firm, we continually develop our services to meet the needs of the dynamic personal injury sector. Proclaim is a fantastic solution for us as it’s completely flexible, therefore ensuring that we are providing the most efficient and tailored service for our clients.”

Michael Jefferies, Managing Director and Jefferies Solicitors 

Jefferies Solicitors has been providing personal injury legal services for over two decades. The firm deals with a wide range of compensation claims for accidents and personal injury throughout the UK. Operating from Altrincham and Hanley, Jefferies Solicitors provide legal advice with a strong emphasis on a friendly and approachable service to clients.

The Challenge
Jefferies was looking for a Practice Management Software solution that would regulate working practises across the firm, whilst allowing fee earners to continue providing a personalised service to
clients.

The Solution
After an intensive selection process, a Proclaim Practice Management Software solution was chosen. Proclaim provides all fee earners with full access to live cases – regardless of locations – and seamlessly stores all details of clients and their claims, simplifying the retrieval process.

Additionally, Jefferies also opted for Eclipse’s CaseViewer tool, allowing staff to export entire cases into non-Proclaim environments (e.g. a Microsoft tablet), and interrogate the history, from simple searching to filtering data based on tailored rules, without affecting the case in the main Proclaim system – extremely useful when in court.

The Results
Since implementing Proclaim, Jefferies has been able to operate as a paperless office. Every document is now scanned into the system and automatically stored in the relevant case history, minimising paper usage, whilst providing fee earners with a complete picture of cases.

In the future, the practice is planning to implement Eclipse’s TouchPoint system to take client service to the next level. TouchPoint will provide Jefferies’ clients with a completely personal ‘self-service’ experience and total transparency, giving them the ability to check on their case at any point and from anywhere – providing them with a greater understanding of the entire process.

Case Study highlights 
• 100% digital Practice Management Solution
• Paperless departments with no physical documents
• Integrated online portal technology
• Facilitates superb client service

Woodcocks Haworth & Nuttall selects Eclipse’s Proclaim Practice Management Software solution

Greater Manchester and Lancashire law firm, Woodcocks Haworth & Nuttall (WHN), has implemented the Proclaim Practice Management Software solution from Eclipse Legal Systems.

Employing over 100 specialists across seven locations, WHN offers a comprehensive array of legal services. The firm’s expertise ranges from corporate and commercial property disputes through to conveyancing and medical negligence. WHN prides itself on its commitment to delivering outstanding service and results to businesses, individuals and families.

The deal means the firm will be implementing the Proclaim Matter Management Software solution, with a ready-to-go Conveyancing Case Management system enabling the residential property team to experience immediate process enhancements. WHN will also utilise Proclaim as its integrated practice accounting and reporting toolset, providing a ‘one view’ approach to the firm’s finances and financial management data.  

As part of the drive to further enhance efficiencies in property transactions, WHN will take advantage of the integration between Proclaim and the Land Registry’s Business Gateway (LRBG). Providing two-way integration for both data and documentation, solicitors will have instant access via the Proclaim desktop application, delivering the ultimate in operational effectiveness.

Mike Gillibrand (pictured), Finance Director at Woodcocks Haworth and Nuttall, said:

“The decision is client led. In a modern, flexible world the right IT can make a huge difference in how law firms deliver legal services.”

“More of our solicitors are working offsite, on the move with clients, so the new legal software will give them the tools to bring greater efficiencies into the way they advise clients, accessing important documents as and when they need them.”

“Whether it’s working with businesses or individuals, due to the nature of our business, we must have a rigorous and robust document storage management system. The process in how we store and recover documents will now be quicker and more secure, bringing greater operational efficiencies.”

Guinness World Records holder, Thomson Snell & Passmore, implements Proclaim Case Management solution

Full service law firm, Thomson Snell & Passmore, is implementing the Law Society Endorsed Proclaim Case Management Software solution from Eclipse Legal Systems.

Rated by Guinness World Records as the UK’s oldest law firm, Thomson Snell & Passmore can trace its history back to 1570, signifying a unique promise of longevity and continuity. Providing a full range of services to private clients and business organisations, the firm offers a friendly and supportive service from its team of astute solicitors.

The firm will be implementing a ready-to-go Personal Injury Case Management system, serving to improve transparency and efficiency, whilst providing fee earners with a consistent approach to matter management. Additionally, Eclipse’s integration with the MoJ’s Claims Portals will ensure the process of submitting claims is much quicker, allowing fee earners to manage all submissions entirely through the Proclaim desktop.

Further to this, Thomson Snell & Passmore will take advantage of Proclaim’s integration with the incumbent Envision legal accounting solution, providing the firm with a ‘one view’ approach to financial management and enabling further analysis of overall productivity and efficiency throughout the Personal Injury and Clinical Negligence departments.

Anthony Graham (pictured), Head of Information Systems at Thomson Snell & Passmore comments:

"As an extremely well-established practice, we aim to continually develop our services, not only to meet the needs of the dynamic legal sector, but also to meet the needs of our clients. After conducting research into the market, we found Proclaim to be a fantastic solution, ensuring total flexibility and therefore enabling us to offer the most efficient and flexible service to our clients – something that is key to our longevity within the legal profession.”

Client Case Study: AVRillo

Award-winning Conveyancing specialist thanks Proclaim for enhanced client service

“AVRillo is a Sunday Times Award winner, with thanks to Proclaim which has allowed us to structure our commitment to customer services across the entire firm.”

Angelo Piccirillo, Partner and Co-founder of AVRillo 

Based in Enfield, AVRillo is a family-run practice specialising in Conveyancing. The firm, established in 1989, is still setting the standards within the legal sector with its multi-award winning services. In addition to being an Investors in Business winner and a Sunday Times Award winner, AVRillo’s reputation for quality and expertise has been rewarded by the Law Society, which has granted AVRillo the prestigious ‘Quality Conveyancing’ accreditation, as well as the ‘Legal Excellence’ award.

The Challenge
AVRillo was looking for a Practice Management System that could grow and develop in line with changing client and business demands. The PMS needed to be flexible and allow for control over the firm’s processes and working practices.

The Solution
A Proclaim Practice Management Software solution was selected and is utilised throughout the firm. The inbuilt toolsets mean staff can easily organise or create changes to workflows and continuously develop the system without the need of an IT specialist.

In addition, AVRillo decided to implement Eclipse’s TouchPoint system, to provide clients with a completely personal ‘self-service’ experience and allowing the delivery of bespoke real-time data via any smart device and any web browser.

The Results
Since implementing Proclaim, AVRillo has managed to reach ISO International Management standards, become Investors in Business and been able to structure its commitment to client service across the entire firm.

The Practice wanted to introduce a mobile application for its clients, but quickly realised Proclaim’s TouchPoint could offer much more, and would allow for the flexibility that clients demanded.

TouchPoint will provide complete transparency - AVRillo’s clients can check on their cases and documents at any point and from anywhere. The flexibility and transparency of the system will provide clients with the full conveyancing picture, and a greater understanding of the entire process, using plain-English explanations and useful FAQs.

Case Study highlights 
• Complete control over working practices
• Enhanced client service
• Powerful financial reporting
• Closer client relationships through TouchPoint

Eclipse announces ‘Outlook Add-in’ for Commercial law firms and departments

Law Society Endorsed legal software provider, Eclipse Legal Systems, has announced an Outlook Add-in for users of its Proclaim Case and Matter Management systems.

The new feature is available for the benefit of Eclipse clients, seamlessly embedded within the Proclaim solution. Fee earners working in a commercial department – who may not ordinarily use Proclaim for day-to-day matter management – can now benefit from Proclaim’s document and email handling capabilities, accessible via an Outlook interface.

This new Proclaim solution provides commercial users with a view of ‘favourite’ matters, contacts and documents, as well as regularly used email and group contacts. Relevant contacts can be attached to matters, enabling the user to rapidly access key contact data when they enter the appropriate client file(s).

In addition, the new Outlook Add-in development enables users to create draft documents (using versioning if required) which are available for viewing in the Outlook previewing pane. Fee earners can also add Word documents from their desktop into a specific client file – via a simple drag and drop method – which are then available for review and editing. Furthermore, a search facility not only enables users to search Outlook for emails from specific clients, but also enables the requested search to be selected and re-used at later times.

Mick Thompson (pictured), Technical Director at Eclipse, comments:

“Eclipse’s development philosophy means that we are constantly enhancing the feature-set offered by Proclaim. This Outlook Add-in provides the kind of flexibility and accessibility that our clients have come to expect from Eclipse, and opens up Proclaim’s benefit pool to a broader audience who may ordinarily not experience the system.”

Client Case Study: Joseph Frasier Solicitors

Award-winning legal specialist adopts Proclaim to maintain exceptional client commitment 

“Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.”

Chris Kushner, Practice Manager at Joseph Frasier Solicitors

Joseph Frasier Solicitors – recently crowned ‘Legal Business of the Year’ at the Red Rose Awards 2015 – is the leading law firm offering information and legal advice for deaf, hard of hearing people and others. The practice covers a range of law from Industrial Disease and Clinical Negligence to Personal Injury and Family. It also provides an impressive Costs service to other solicitors as well as its internal departments. The firm prides itself on its passion and commitment to clients.

The Challenge 
Joseph Frasier Solicitors was beginning to attract an increasing number of new cases to manage. The firm needed to acquire a Practice Management System that would allow staff to monitor and report on the increased workload.
The practice was also looking for a more efficient accounting system with the ability to create and schedule reports accurately, considering the volume of work anticipated.

The Solution
A Proclaim Practice Management Solution was implemented and is utilised across the firm, providing a core desktop application for fee earners. Proclaim creates standard precedent letters and packs with the click of a mouse button, and pulls in relevant case data, merging it into the chosen documents automatically, saving the firm hours of administration time.
Proclaim’s integrated accounting toolset enables the firm to see the ledger on each file, and gives them access to departmental and company data, with the option to drill down into miniscule detail.

The Results  
Joseph Frasier Solicitors is increasingly making use of Proclaim’s reporting functionality, easily creating reports to identify progress made by the firm compared to expectations, and anticipate future needs.
Additionally, the New Business Enquiries (NBE) module has allowed the practice to seamlessly manage incoming enquiries and on-going prospect relationships, meaning staff never overlook a potential client.

Case Study highlights
• Fully integrated Practice Management system
• End-to-end management of incoming enquiries
• Powerful reporting
• Inherent flexibility