Heptonstalls selects Proclaim Practice Management solution from Eclipse

Award-winning law firm Heptonstalls Solicitors is implementing the Proclaim Practice Management solution from Eclipse, the Law Society Endorsed legal software provider.

Established in 1812, the long-established Yorkshire-based firm has a rich history serving the local area, offering specialist advice to those seeking professional or personal legal assistance from three offices across the region.

With a leading reputation for client care the firm is committed to year on year improvements. To facilitate its ambitious goals, the practice has selected the Proclaim Practice Management solution to replace their incumbent system. Eclipse will conduct a conversion of case and accounting data into Proclaim.

Proclaim will be rolled out to over 100 members of staff to streamline processes across multiple business functions including industrial disease, lasting power of attorney, personal injury, conveyancing and legal accounting.

For conveyancing work the firm will utilise integrations with the Land Registry Business Gateway (LRBG) for property enquiries and Legal Bricks – which allows conveyancing searches to be requested directly through Proclaim, enabling a more efficient service for clients.

In addition Heptonstalls is implementing SecureDocs, the online self-service solution to enhance client communications by enabling secure electronic document viewing and signing.

Shane Hensman (pictured), IT Director at Heptonstalls, commented:

“Our mission is to be an outstanding, client-focused firm acting for both businesses and individuals, to achieve our long-term goals we needed to revamp our internal processes by investing in a future-proof practice-wide system. With Proclaim’s range of functionality, scalability and flexibility, we have found the perfect solution to succeed.”

Eclipse unveils latest version of TouchPoint+

Eclipse Legal Systems, the Law Society Endorsed legal software provider, has announced the latest iteration of its self-service portal TouchPoint+.

The new enhancements complement Eclipse’s existing TouchPoint+ self-service portal, which is a device-independent and interactive online experience for legal service providers, their business partners and clients, using real-time data from Eclipse’s core Proclaim Case and Practice Management solution.

TouchPoint+ now includes two-factor authentication (2FA) for even stronger security and a new Client Matter functionality for improved usability.

2FA adds an extra layer of security ensuring users trying to gain access are who they say they are. This is facilitated through SMS text messaging – after receiving the correct username and password TouchPoint+ sends a unique one-time passcode to the user’s pre-registered contact number. The user must then enter the passcode back into TouchPoint+ to gain access.

The Client Matter functionality further increases efficiency for the user by enabling access to all cases associated to them without the need for multiple login credentials. A dedicated tile allows for swift navigation between matters which can be easily updated accordingly.

Jennifer Connolly (pictured), Product Manager at Eclipse, comments:

“Eclipse’s innovative ethos enables us to constantly enhance the feature-set offered by our ever-popular self-service portal. 2FA can be switched on to help mitigate the risk of potential threats and gives law firms increased confidence in data security. Users are already benefitting from the time saving efficiencies brought by the new Client Matter tile.”