Eclipse Proclaim VIDEO Case Study: St Helens Law

Debbie Murphy, Director at St Helens Law, tells us how Proclaim enables superior customer service.

About St Helens Law

• Multi-disciplinary law firm
• 50 staff providing a full private client and commercial service
• Core ethos is providing a great service experience

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Eclipse Proclaim VIDEO Case Study: Winn Solicitors

“In legal services the days of 9 to 5, Monday to Friday, are gone…”

Jeff Winn of Winn Solicitors talks about how the flexibility of Proclaim enables fast, responsive customer service in personal injury claims.

About Winn Solicitors:

• 300 Proclaim users
• UK's leading Road Traffic Accident claims specialist
• An ABS (Alternative Business Structure) providing the full accident management service including vehicle hire and medicals 

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Gorvins implements Proclaim in 6-figure deal

Eclipse's Proclaim Practice Management Software solution rolled out for 100 staff

Full-service law firm, Gorvins, has implemented the Proclaim Practice Management Software solution from Eclipse Legal Systems.

The South Manchester-based practice employs 100 staff and provides a full range of legal services for its clients which include blue chip organisations, SMEs, entrepreneurs, public sector and regulatory bodies, and private individuals.  As part of the firm’s growth plans, and its strategy to focus on providing the very best in client and customer service, Gorvins embarked on a rigorous selection process to replace its incumbent, dated Practice Management System.

Gorvins has rolled out the full Proclaim Practice Management solution across the entire firm.  Now all staff, including solicitors, secretaries and support, have instant desktop access to Proclaim Matter and Case Management tools, providing a consistent environment for all file progression - from process-driven work to complex multi-path matters.

As part of the integrated solution, Gorvins now uses Proclaim's matter inception and CRM features to enhance management of all new enquiries and matters.  Gorvins plans to roll out the FileView Interactive and SecureDocs online self-service solutions next, to enhance client communications and electronic document viewing / signing.

A full client and financial migration from the previous Gorvins system has been carried out by Eclipse, having converted all relevant data to Proclaim.

Lorraine Lockie, Managing Partner at Gorvins, comments:

"We selected Proclaim based upon both the system's standout features, and Eclipse's qualities as a supplier.  Proclaim provides a one-stop solution for us, seamlessly integrating our key requirements which include financial management, workflow, CRM, compliance and document management.  The system stood ahead of its peers in providing this holistic approach, and in also boasting the flexibility to ensure it develops with our practice.

"As a firm we are looking to grow, not only in terms of scale but also the breadth and depth of our service offerings.  The ethos at Eclipse is very similar to ours at Gorvins - approachability, professionalism and a strong focus on making sure the client is happy.  We look forward with confidence to the future with Proclaim as our platform for growth."

Growing Expert Witness specialist utilises Eclipse’s Proclaim Case Management to transform efficiency and client service levels.

Forensic Healthcare Services Ltd (FHC) was established in 1999 by a group of doctors experienced in law, medicine and science to provide training, consultancy and expert witnesses within the justice setting. Clients range from individual law firms to police services and public bodies.

“Our service to our clients has increased satisfaction levels beyond our expectation.  We would not be able to operate without our Proclaim Case Management System. It goes without saying the increase in efficiency and turnover is directly attributable to Proclaim.”

Judy Payne-James, Managing Director

The Challenge
As FHC grew it became apparent that a paperless, easy to use Case Management Solution was required that could be tailored to its needs and replace the existing system. The incumbent system was a slow, labour intensive, paper-based solution that required the office to be physically manned at all times in order to access centrally filed hard copy case notes. It did not include any efficiency monitors or risk control allowing cases to be instructed, managed and closed without any checking procedures.

The Solution
A Bespoke Proclaim Case Management System was chosen from Eclipse Legal Systems as it provided a monitored workflow solution with the flexibility for a phased implementation to allow users to feel confident with the transition from paper to digital. The Proclaim platform also offered excellent reliability with market-leading service from the support team.

The Results
All staff can use Proclaim either from home or at the office making use of the system’s client service boosting features such as the personalised Task List which increased satisfaction levels beyond expectations. There has been a transformation in efficiency and an increase in turnover that is directly attributable to Proclaim.

Proclaim allows FHC to concentrate on expanding and building its client, expert and mediator network. FHC will be moving to  larger offices with the aim of pursuing growth in the personal injury civil arena, whilst expanding its core business in crime and clinical negligence. The firm remains confident that the underlying business model is superbly served by the paperless Proclaim system.

The shortlist for the Claims Innovation Awards 2014

We are delighted to announce the shortlist for the Claims Innovation Awards 2014, headline sponsored by Eclipse Legal Systems. The event takes place on Wednesday 21st May at The Midland Hotel in Manchester.

The Judges were extremely impressed with the high calibre of the nominations for the 11 award categories and had an overwhelming number of individual entries to consider. After much deliberation the panel of expert judges have whittled down all the entries to the final shortlist of firms and individuals below:

• Best use of Technology
  2020 Legal Ltd
  Aequitas Legal
  Sort Paginate Scan / Outspire

• Client Care InitiativeMistreatment.com / Outspire
  Papworth Trust Rehabilitation
  QBE
  Trevor Gilbert & Associates

• Claims Management Company Team of the Year
  5R1 / Outspire
  BD Elite Ltd
  S&G Response
  Winn Assist

• Legal Services Team of the Year 1 – 10 PartnersAequitas Legal
  Roberts Jackson
  Watkins & Gunn Solicitors

• Legal Services Team of the Year 11+ PartnersAsons Solicitors
  Hill Dickinson – Counter Fraud Group
  Hill Dickinson – Insurance Business Group

• Associated Industries Team of the Year 1 – 50 employeesBNH Associates Ltd
  MMA Digital
  Photofile Ltd
  Zebra Legal Consulting

• Associated Industries team of the Year 51+ employeesCompass Law
  Premex Services
  Speed Medical

• Online Initiative of the YearOutspire
  Premex Services
  Real Time Claims
  Trevor Gilbert & Associates

• Rising StarMaggie Kitson – CBT Clinics
  Quamar Anwar – First4Lawers
  Suarav Dutt – Outspire Group

• Outstanding Innovator of the YearTo be announced on the night

• Lifetime Achievement AwardTo be announced on the night