Eclipse's Proclaim solution selected by Scottish firm, DJ Alexander Legal, to support expansion

Scottish firm, DJ Alexander Legal, is implementing the Law Society Endorsed Proclaim Practice Management Software solution from Eclipse Legal Systems, the UK's leading legal software provider.

With over 30 years' experience of Lettings and Estate Agency services in Edinburgh and Glasgow, providing clients with a range of legal services, particularly conveyancing, was the next logical step in order to offer a tailored and seamless service for property clients across the UK.

Due to rapid expansion, DJ Alexander Legal has chosen to replace its incumbent system with the Proclaim Practice Management Software solution, serving to provide a consolidated and efficient upgrade for its team.

The pre-configured Proclaim conveyancing case management module will offer the team a core centralised productivity suite and market-leading toolsets to ensure cases are being driven forward in a cost-effective, yet personalised manner.

As part of the installation process, Eclipse's in-house consultancy team will work with DJ Alexander Legal to ensure that workflows and documents fully cater for the legislative requirements in Scottish law.

David Court, partner at DJ Alexander Legal, comments:

"Due to our rapid expansion - and anticipated future growth - we need a case management system that can meet our specific business prerequisites and a provider that can integrate a powerful, robust solution.

"Following a rigorous selection process, we are more than confident in Eclipse's ability to understand the implementation of work involved, and Proclaim's ability to provide our team with a comprehensive, yet unified legal software system. Essentially, Eclipse's Proclaim system will result in a fully centralised practice management solution that will enable our team to complete processes seamlessly."

Eclipse Compact transforms efficiency at Anything Legal

Anything Legal, a legal services support business, is implementing the new Compact solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

Anything Legal provides the legal profession with a comprehensive range of streamlined and cost-effective services, from medico-legal reports and expert witnesses, through to litigation funding and interpreters. Established to increase profitability for those in the legal sector, Anything Legal serves to reduce administration time in securing third party services, and as such has developed an exceptional reputation for delivery.

Prior to implementing Compact, the incumbent software solution at Anything Legal was outdated and unsupported. Due to the continuous growth in new clients, the firm decided to implement Eclipse's Compact system, an easy-to-use case management suite aimed specifically at boutique businesses.

Rolling out a medico-legal module, Anything Legal will utilise Compact's built-in workflow to carry out a number of routine steps at the click of a mouse, enabling the firm to benefit from elements of high level automation throughout the entire medical reporting process, and save hours of manual administrative duties.

Further, Compact will transform the firm's overall efficiency - and as a result increase turnover - by managing all cases with speed, reliability and accuracy, and allowing the team at Anything Legal to concentrate solely on providing the highest quality client service.

Ben Gardner (pictured), Director of Anything Legal, comments:

"We'd been researching the market for some time and hadn't found a system that could effectively manage our caseload volume without requiring bespoke work or excessive costs. Compact suits our needs perfectly, offering a simple-to-use case management system and market-leading toolsets to effectively streamline case progression and enhance client service - and without prohibitive setup costs!"

Guy Williams Layton selects Eclipse's Proclaim Practice Management system to enhance client service and provide a seamless client journey

Highly renowned North West firm, Guy Williams Layton, is implementing the Proclaim Practice Management Software solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

Guy Williams Layton is the successful union of several highly respected firms that have been providing legal services throughout the North West for many years. Currently based in Liverpool and Heswall, the firm prides itself on its ability to adapt to the changing needs of the legal market, whilst preserving the best aspects of true personal service. The firm attributes this to its substantial investment in its effective use of technology.

Eclipse will implement its Proclaim Case Management system throughout the offices and across a number of departments - including Debt Recovery, Conveyancing, Employment and Probate - serving to standardise working practices and enable teams to work from a centralised system. As part of the implementation, Eclipse will also conduct a full accounts conversion from Guy Williams Layton's incumbent system, providing a fully integrated Proclaim Practice Management Software solution.

To further drive client service and streamline efficiencies within the Conveyancing department, Guy Williams Layton is opting for Proclaim's integration with the Land Registry Business Gateway (LRBG), serving to automate a number of stages within the Conveyancing process, as well as provide fee earners with access to Land Registry services - entirely through the Proclaim desktop.

Additionally, in a bid to enhance client inception procedures, the firm will benefit from Eclipse's New Business Enquiries toolset, providing end-to-end management of all incoming enquiries. Staff will be able to nurture on-going prospect relationships and target them with relevant marketing materials, and when the time is right, create a live client file to include all pre-existing data.

Jonathan Hogg (pictured), Partner at Guy Williams Layton, comments:

"Eclipse's expertise in the legal industry, its Law Society Endorsement, and Proclaim's comprehensive toolsets, mean it was our first choice in terms of software providers. Proclaim will deliver a sophisticated, innovative and flexible legal software solution, and will truly enable us to effortlessly streamline our processes and introduce high levels of automation.

"We pride ourselves on our reputation for providing exceptional client care, and utilising Proclaim will enable us to enhance our service offering even further, allowing us to provide a seamless client journey from instruction through to completion."

Increasing customer loyalty across the insurance industry

Eclipse Legal Systems spoke to Modern Claims Magazine around how insurers can better present information to customers, and how this can help to increase their understanding and engagement. 

The insurance industry is renowned for struggling when it comes to customer engagement and forging long-term, meaningful relationships.

Traditionally, insurers have far fewer opportunities to interact with their customers than for example, banks or retailers, therefore putting them at a disadvantage, which is further strained by the fact that many people only require communication from their insurance company at stressful times, ultimately eliminating the opportunity to build a strong customer relationship.

Additionally, following the rise of comparison sites, interactions are dwindling even further, and so as a result, it's crucial that these opportunities for interaction are valued and managed as efficiently as possible.

The most effective step to engaging customers is providing personalised communication. Rather than sending out blanket statements, renewals or cover letters, insurers should utilise the reams of data available to them and input this into customer-specific documents. Similarly, insurers can use the data to provide appropriate special offers - such as free reviews of a pension plan in advance of a forthcoming retirement date. Data can also be used for preventative measures by reaching out to those customers who have perhaps enquired or searched the company website for information on cancelling a policy - and such pro-activeness may save a policyholder who is leaning towards switching providers.

Prior to sending out this personalised information however, insurers first need to make use of the data they hold on customers and ensure it's integrated into one centralised claims management system, serving to provide a holistic view of the customer. Implementing a comprehensive software platform with the ability to cleanse, validate and eliminate duplicate data entry will increase the quality of service to customers by streamlining processes and providing intelligent, contextually sensitive documentation.

Further, drilling down into this data to gain deeper analysis and insights into customers will enable insurers to identify trends that can then be turned into product development or tailored services, as well as analysing individual customers in order to create new opportunities to build meaningful relationships.

Taking into account the above, the key is to have the data, systems and cultural commitment across all levels of an organisation. By taking advantage of readily available case management software solutions and integrated analytical capabilities, insurers have the chance to identify what their customers want, and use this to share meaningful, engaging content, serving to increase loyalty, and start the process of building richer and more focused consumer-centric relationships.

Eclipse secures deal with international loss adjuster, Spotlite Claims

Specialist loss adjuster, Spotlite Claims, is implementing the Proclaim Case Management Software solution from Eclipse Legal Systems, the Law Society Endorsed legal software provider.

Based in Hertfordshire, Spotlite Claims specialises in providing loss adjusting services to the entertainment industry internationally. Its core services cover film and television claims, contingency, adverse weather, advertising, and cancellations of musical, sporting and leisure events. With over 35 years' experience, the team combines strong, technical industry and adjusting skills with consistent and efficient customer service.

Due to the nature of work carried out at the firm, it required a configurable case management system to ensure all files, claims and documents could be dealt with consistently and in keeping with Spotlite Claims' standards.

The company has selected Eclipse's Proclaim Case Management Software solution thanks to its inherent flexibility and user-friendliness. Utilising Proclaim's wide range of market-leading toolsets, the management team will be able to tailor any element of the system to fit in line with requirements - including screens, data fields, reports, workflows and documents.

In addition, Proclaim's Task Server tool will provide the firm with a solution to administrative hurdles, automating regular tasks and carrying out labour-intensive duties such as creating and distributing reports.

Steven Jones, Spotlite Claims' Operations Director (pictured), comments:

"With such specific requirements, the search for a robust yet flexible case management system has been somewhat challenging. After meeting with Eclipse however, it became clear that its Proclaim solution could - and will - provide complete customisation, ensuring my team can progress cases efficiently, and in the manner our clients have become accustomed to."