Legal Protection Group selects Proclaim Case Management solution from Eclipse

Bristol-based Legal Protection Group is implementing the Proclaim Case Management solution from Eclipse, the market-leading legal software provider.

The group, led by several industry experts, specialises in legal protection insurance for various areas of law.

Following an in-depth search for a case management solution that could be easily configured to meet specific requirements, Legal Protection Group determined a claims specific version of Proclaim was the standout choice of software. Proclaim will enable employees firm-wide to deliver a consistent approach at each stage of the claims process.

In addition, Legal Protection Group will be implementing TouchPoint+, the client self-service portal from Eclipse. Accessible via smartphones, iPads, tablets or laptops, TouchPoint+ includes Secure online document delivery and signing along with online case tracking and live updates. This will allow the business to process claims more efficiently whilst continuing to provide great client care.

Clare Wright, Operations Manager at Legal Protection Group, comments:

“Proclaim is undoubtedly going to improve efficiencies across our organisation, enabling us to deliver a faster and consistent higher level of service to clients, creating a great platform for the business to grow.

“The addition of TouchPoint+ is a milestone moment in our journey to continually enhance the level of service we offer to our clients – increasing our edge over competitors even further. Overall, we’re delighted to be embracing the power of Proclaim and the benefits it will bring to us and our clients.”

Start-up selects Proclaim Practice Management solution from Eclipse

Start-up law firm Exclusive Law is implementing the Proclaim Practice Management solution from Eclipse, the Law Society Endorsed legal software provider.

Founded in early 2020, the Manchester-based practice specialises in personal injury cases and boasts fee earners with a wealth of previous experience in delivering an exceptional service to clients in this specialist field.

The firm looked to hit the ground running upon beginning its operations, and sought to implement a fully integrated practice management solution that would ensure maximum efficiencies across the firm whilst enabling the provision of a high-quality of service to clients from day one.

After an in-depth review Exclusive Law selected Proclaim, the inbuilt personal injury workflows and inherent scalability will prove to be a key asset to the business for years to come. The accounting toolset integrated within Proclaim will enable streamlined processes throughout the entire practice.

In addition, Exclusive Law decided to implement TouchPoint+, the device independent self-service portal from Eclipse that allows firms to better connect with their clients. TouchPoint+ displays live information on a particular case in an interactive format, enabling clients to be updated at their own convenience.

Andrew Doyle, Director at Exclusive Law, comments:

“Proclaim is just what we need to help us get up and running. Implementing a solution quickly which will create efficiencies from the start, rather than waiting and transferring to suitable software at a later date, will prove to be a massive time-saver.

“We’re looking forward to the benefits that having a single system firm-wide brings such as a consistent approach to services and a central store of client documentation. With TouchPoint+, it will be even easier for our clients to receive an excellent service – viewing and signing key documents electronically can all be done from the convenience of home without the need to visit our office.”