Proclaim integration with RMail enables law firms to send encrypted, tracked emails

Law Society Endorsed legal software provider, Eclipse Legal Systems, has announced integration with leading encrypted email service RMail.

RMail is a powerful email tracking and certification platform, used to send encrypted emails, confirm when an email was delivered, and at what point it was opened by the recipient. The tool is used by businesses throughout the world, many of which are required to send encrypted emails by law.

Proclaim, the Case Management solution from Eclipse, will embed RMail functionality to offer law firms a seamless way of sending and tracking important emails to clients, partners and external contacts.

Not only does RMail provide a receipt of email delivery, confirming the recipient has received and opened the email, but this receipt is also a court-admissible record proving the email was sent and received. Firms that are required by law to send encrypted emails can demonstrate they have met regulatory standards.

Email recipients do not require RMail to receive an encrypted email and can even reply to the encrypted email in a secure encrypted portal.

Mick Thompson (pictured), Technical Director at Eclipse, comments:

“Our integration with RMail will enable even better data security for law firms and their clients. With information security becoming increasingly important, the ability to seamlessly send and receive encrypted emails will prove invaluable to firms when transmitting sensitive documents and data.”

Video: how a bespoke Proclaim Case Management solution has enabled JMK Solicitors to achieve the best possible outcome with the least stress.

Cate McQuade explains how a commitment to embracing innovation and utilising the latest technology has led to JMK Solicitors choosing a bespoke Proclaim Case Management solution to achieve their goal of improving the lives of clients by achieving the best possible outcome with the least stress.

The team at JMK Solicitors benefits from an entirely paperless office enabling anyone to assist a client with their case and allows tablets to be taken to court instead of heavy paper files.

Proclaim provides automated reminders, document production at the click of a button and secure online portals helping to continually make clients the number one priority.

Three risks posed to Conveyancers and how to avoid them

Risk management is an essential part of running any law firm.

The costs – monetary and otherwise – can be substantial if practices don’t identify risks, and do everything they can to mitigate them.

Different types of challenges can present themselves depending on the exact nature of your firm, and the work you do.

Here, we’re going to look at those who specialise in Conveyancing.

The exact risks posed to those who work in this field can be managed with Proclaim, our Case Management software. We’ll explain exactly how throughout the course of this article.

Risk 1 – losing customers due to lack of efficiency

Those looking for a conveyancer, whether they’re a buyer or a seller, are going through the frustrating, sometimes long process of completing a house sale/purchase.

They want things to get done quickly so they can get on with their lives.

A big risk for conveyancers is that if they take too long to get the job done, clients and potential clients could decide to go elsewhere instead.

So efficiency is essential. Nobody expects the conveyancing process to take a day, but if you’re taking longer than your competitors, your client numbers will start to decline.

Conveyancers who utilise Proclaim don’t have this problem, as it automates many time-consuming tasks and allows everything to be completed in a timely manner.

In the past, it might not have mattered if things moved at a steady pace – but as more and more firms are utilising automation software, you’re only getting left behind if you don’t.

Risk 2 – making mistakes that cost time and money to fix

Making mistakes is a part of life. But where we can reduce the chances of mistakes happening, especially with something as important as legal work, we absolutely should.

Mistakes are often made when filling out paperwork. There’s lots and lots of paperwork in the legal sector, and it’s not uncommon to find inaccuracies.

So, how do you overcome this issue?

Proclaim stores all client and case data, automatically fills out the necessary forms, and allows you to submit them at the click of a button.

The forms use client and case information you have entered upon opening the case. So as long as everything is accurate then, it will be accurate on every form that requires that information.

Obviously no solution can eliminate mistakes, but Proclaim does an excellent job at minimising them.

Risk 3 – staff leaving to join a more modern working environment

Proclaim promises a more efficient law office. The ease at which cases can be managed, and the speed at which tasks can be completed brings many benefits.

One major benefit we haven’t yet discussed is employee happiness. Fee earners who use Proclaim are impressed they don’t have to spend hours and hours doing long, mundane tasks.

This naturally leads to a more positive work/life balance.

Law firms not offering a more efficient workplace are at risk of losing their top talent to competitors – practices that do provide a better working environment.

Fee earners want to work in a modern, forward-thinking business, utilising the latest technologies to ensure their work can be done to a higher standard.

And to enable them more flexibility.

Proclaim offers all of the above. Hundreds of conveyancing specialists are already operating with our case management software, and delivering an exceptional service to their clients.

To see how you can do the same, book a free demo of Proclaim by clicking here.

Boost efficiencies in your law firm by embracing flexible working

Darren Gower (pictured), Marketing Director at Eclipse spoke to LPM Magazine to discuss how flexible working can benefit law firms.

The nine-to-five working week is over. Well, for most people anyway. Whilst some businesses cling to the traditional ways of working, many others are embracing a more modern approach – to give employees more flexibility.

This change has been ongoing for a number of years, and now we live in a world where individuals can choose (to an extent) their own working hours and where they work from. Strict schedules where everybody comes into the office at the same time every day are becoming less and less common.

It has been a necessary evolution. People have important things to do outside of work – such as picking up their children from school – and a standard 9-5 job doesn’t offer that flexibility. In order for businesses to keep their top talent, they need to compete with other employers who are offering a flexible working environment.

This is why it’s particularly important for SMEs to embrace this type of thing. You need skilled people to help your business grow, but you won’t be able to keep hold of them if bigger firms are offering these sorts of benefits.

As a result, flexible working is now incredibly common in the law sector. Firms big and small all over the UK offer their employees different options. Some allow a set amount of ‘working from home’ days per week or fortnight, others allow staff to choose their own start and finish times.

In what is a very traditional industry, you might be surprised to see how many law firms are embracing these practices. Because they recognise that it’s not only good for their employees, but it’s good for them too. A number of studies have shown that it actually increases productivity.

So, how do they do it? How have businesses been able to allow flexible working without compromising on the quality of service they offer to clients?

One of the most important things is they have internal systems, processes and procedures that are flexible. Employees need to be working with software that allows them to log in and work from home. They need to be able to access files and folders remotely in order to continue delivering exceptional service.

And they need to be able to communicate with each other. Teamwork and communication are essential aspects of running a successful practice, so there needs to be a way of replicating the closeness of an office space into a remote working environment – which primarily takes place online.

Staff are legally allowed to request a flexible working arrangement once they’ve been at a company for 26 weeks. But law firms can make this easier, for themselves and their employees, by offering it right away.

Start-up firm Integral Law selects Proclaim Practice Management solution from Eclipse

Start-up law firm Integral Law is implementing the Proclaim Practice Management solution from Eclipse, the Law Society Endorsed legal software provider.

Established in 2019 as an Alternative Business Structure (ABS), London-based practice Integral Law specialises in Conveyancing services, and has chosen to utilise Proclaim to offer a high-quality, efficient service to clients throughout the UK.

As a new firm, Integral Law required a scalable solution that could facilitate growth in the business – and determined the Proclaim Practice Management software, with inbuilt accounting toolset for seamless billing procedures, was in the best position to meet their needs.

The software will be utilised throughout the firm, enabling a more efficient processing of Conveyancing transactions to allow for greater profit margins at Integral Law. The additional resource this creates will permit new business opportunities that will prove crucial for the growth of the practice.

Jon Carroll (pictured), Managing Director at Integral Law, said:

“Proclaim has proven to be the standout Practice Management solution on the market, and we’re extremely pleased to be experiencing the benefits of the system within our business since its implementation.”

“As a new law firm it’s important for us to deliver an excellent service to our clients, distinguishing us from the established competition whilst still processing each property transaction efficiently. Proclaim is the tool we need to enable this.”