K & K Solicitors selects Eclipse's Proclaim Case Management system for its in-built intelligence and market-leading toolsets

Eclipse Legal Systems, the sole Law Society Endorsed legal software provider, is implementing its Proclaim Case Management Software solution at boutique firm, K & K Solicitors.

Specialising in Conveyancing services, the new start-up will act for private and commercial clients, offering expert advice and guidance through an often complicated process. With ambitious plans for the future, K & K Solicitors aims to rapidly expand its client base through its team of knowledgeable solicitors and friendly, yet practical client service.

Eclipse's Proclaim Conveyancing Case Management Software solution will be rolled out firm-wide ensuring the highest levels of productivity are maintained from the outset. Importantly for the boutique firm, Proclaim's in-built intelligence will produce automated yet personalised client communication and documentation, guaranteeing a truly individual and seamless service offering with minimal intervention from the team, leaving them to be productive elsewhere.

Furthermore, Proclaim's inherent flexibility means K & K Solicitors can benefit from a seamless integration with its incumbent Quill accounting solution, providing the firm with a 'one view' approach to financial management and enabling further analysis of overall productivity and efficiency throughout the practice.

Kiran Phull, Director of K & K Solicitors, comments:

"We need a sophisticated, innovative and flexible legal software solution that can enable us to establish our practice, and remain at the forefront of the Conveyancing sector. The Proclaim Case Management system can effortlessly streamline our processes, and its market-leading toolsets will ensure cases are driven forward in a cost-effective, yet personalised manner.

"Overall, Proclaim will introduce high levels of automation which will enable us to centre our concentration on clients and operational efficiency."

Big Data in law

What are the potential applications of Big Data in the legal sector? 

Big Data has been used in other sectors for some time, serving to identify trends and forecast future market developments and consumer behaviour.

For law firms, it's becoming increasingly difficult to enhance efficiency and productivity whilst standing apart from competition and delivering an excellent client service.

This is where Big Data comes in; providing firms with opportunities to take an analytical approach as to how to stay ahead of the curve. Below are some key applications of Big Data within the legal sector:

Determine profitability of cases 
As part of the research stage, substantial amounts of files and other relevant information from previous cases - often going back years - needs to be collated and organised into meaningful analysis. Making use of Big Data means this can be analysed instantaneously, serving to identify any correlations and leading to new insights and perspectives that may not have been previously considered.

Additionally, algorithms can offer predictions on cases based upon the results of similar cases, quickly determining whether it's worth taking or not and ultimately increasing the chances the of selecting a successful case.

Increase productivity 
Big Data can be a great way to obtain visibility of a practice as a whole. Partners and senior managers are able to see what tasks fee earners and support staff are spending time on, and compare the rate of those tasks to the amount of revenue they generate.

By understanding the productivity of staff, it can enable firms to change how they operate, or if necessary, the role of each employee, to ensure efficiencies are enhanced and maintained.

Recognise trends 
Nowadays, many firms have a fully integrated CRM system within the legal software; however, with multiple channels now available for clients to 'shop around' before instructing a practice, it ca be difficult for firms to truly pin-point where potential clients are coming from.

By combining web analytics with results of marketing campaigns, incoming enquiries and new instructions, law firms can now receive a holistic overview of how their potential clients are interacting with them, and via which channel. Using this in-depth analysis, management can then tailor any future business development strategies to ensure marketing messages are successful in obtaining conversions.

To conclude, investing in Big Data and analytics can - and will - make a significant difference to law firms and their success rates, including substantial savings in time and costs, and an increase in operational efficiencies.

Simply Complete Solicitors takes client service to the next level with Eclipse's Proclaim and TouchPoint+ solutions

Eclipse Legal Systems, the sole Law Society Endorsed legal software provider, is implementing its Proclaim Case Management Software solution at Gloucestershire firm, Simply Complete Solicitors.

Specialising in Conveyancing and Probate services, Simply Complete has extensive experience in combining expert legal advice with fast, attentive and practical help that's tailored to each client. Offering a friendly and approachable service, the firm prides itself on its ability to work quickly and efficiently, whilst maintaining constant contact from start to finish.

The Proclaim Case Management Software solution will be rolled out across the Conveyancing and Probate departments, serving to provide the team with a consistent approach to work, whilst the in-built automation tools will eliminate a number of time-consuming tasks.

In a move to further personalise its client service offering, Simply Complete has implemented Eclipse's self-service portal, TouchPoint+. Using real-time data from Proclaim - with the ability to display as much or as little as desired - the firm will be able to offer clients case updates within a fully interactive environment, and across a number of devices. Furthermore, the team will be able to style TouchPoint+ entirely in line with the firm's branding, as well as offer targeted news feeds, social media links and cross-selling opportunities.

Fiona Capehorn (pictured), Director of Simply Complete, comments:

"Not only is Proclaim the market-leading solution for case management, but with Eclipse's extensive knowledge of the sector and its latest TouchPoint+ innovation, it means we can truly personalise the experience our clients receive, and enhance our service offering."

TouchPoint+ also includes ready-to-go integration with Eclipse's online communication tools, SecureDocs (an online document delivery and acceptance tool), and FileView (an online matter tracking solution), enabling Simply Complete to provide 24/7 client service from an 'always on, always visible' solution.

Fiona continues:

"Being able to offer all of Eclipse's online communication tools from one centralised portal will really streamline the client journey - in fact, the entire process can now be carried out from clients' sofas should they wish, eliminating the need to visit our office! Ultimately, as a new start-up it's important to us that we're constantly improving the services on offer, and thanks to the sheer flexibility of Proclaim and TouchPoint+, this can be achieved effortlessly."