Client Case Study: PI Law Direct

Unique barrister-led start-up firm implements Proclaim 

“PI Law Direct is the first and only barrister-led PI firm in the country. Proclaim has not only helped us maintain our business model of offering professional, accurate advice from the true leaders in the field – it has helped us achieve that smoothly, efficiently and with ease for our clients.”
Andrew Smith, Head of Legal Services, PI Law Direct  

New start-up firm, PI Law Direct, is the first barrister-led PI law firm specialising in Personal Injury and Clinical Negligence. Based in London and Sheffield, the expanding firm ensures its clients receive high quality service, providing experienced barristers to manage each claim from inception right through to completion.

The Challenge 
As a new start-up firm, PI Law Direct needed a Practice Management System to support its ambitious growth plans. The firm was looking for robust software that had the flexibility to adapt and develop, allowing fee earners to process a high volume of cases in a cost-effective manner.

The Solution
 A Proclaim Practice Management System was chosen and is utilised by all staff at PI Law Direct. The system provides a centralised solution for a range of injury claim types, which are now processed seamlessly with Proclaim’s A2A integration with the Government’s Claims Portal.

The Practice Management toolset provides full integration with fee earner activity and gives PI Law Direct the option to manage appropriate access to financial information, as well as cater for a full range of posting types, resulting in less work for cashiers.

The Results 
Proclaim has provided a centralised desktop solution for handling claims, ensuring staff know where each piece of client data is at all times, meaning an improved client service.

The A2A feature (which provides direct integration with the Government’s RTA and EL/PL portals) has been a key business driver for PI Law Direct, providing staff with the ability to process claims quickly and efficiently through the Proclaim desktop and enabling the firm to take on a larger volume of cases.

In the long-term, PI Law Direct plans to expand its operations and have Proclaim sitting at the core providing a flexible and future-proof solution.

Case Study highlights: 

• Integrated Practice Management Solution
• Utilised firm-wide 
• Seamless integration with Government's Claims Portal 
• Improved client service 

Client Case Study: Gedye & Sons

National practice implements Proclaim to provide universal access to data across 278 miles 

“Implementing Proclaim has allowed us to have one consistent system across all of the practice’s access points. We can now offer our clients instant comment on correspondence regardless of fee earner location. Proclaim ensures our clients see an already outstanding service enhanced for their benefit.”
Nick Davis, Head of Risk and Compliance at Gedye & Sons

With offices in the Lake District and Old Bailey in the heart of London, award winning firm, Gedye & Sons, provides a range of legal services nationwide. Clients range from private individuals and family trusts, through to small businesses, company boards and multi-national organisations.

The Challenge
Gedye & Sons took the decision to replace its existing solution and needed a new system that would be capable of centralising operations and providing universal access to data regardless of fee earner location. It was paramount the new software solution could provide ease of access to consistent, live data.

The Solution
A Proclaim Matter Management Software system was implemented and is utilised across the Conveyancing and Probate work areas. The software’s ability to automate a vast number of administrative processes allows Gedye & Sons to achieve its ultimate goal of becoming a paperless practice.

Proclaim’s integration with BigHand has ensured the firm continues to utilise a business application that guarantees the maintenance of operational efficiencies and reduction of overhead costs.

The Results 
Since implementing Proclaim, Gedye & Sons has revolutionised client-contact and minimised paper usage across the firm, reaching the objective to become a paperless practice.

Integration between Proclaim and the ID/AML tool has enabled the firm to request ‘one-click’ ID checks directly from the desktop, and embed the search results into relevant case history, providing fee earners with an excellent solution to verification requirements and giving the firm a distinct competitive advantage.

Case Study highlights: 
• Universal data access across 278 miles
• Increased operational efficiencies
• Revolutionised client-contact
• Full ID/AML integration

Progressive law firm, Slater Heelis, selects Proclaim Practice Management System in a 6-figure deal

Slater Heelis LLP, which operates from Manchester and Cheshire, has selected the Law Society Endorsed Proclaim Solution from Eclipse Legal Systems as its new Practice Management system.

Slater Heelis traces its history back to 1773 and is well known for offering expert legal advice and exceptional client care. Slater Heelis provides multi-disciplinary coverage from Construction and Corporate Commercial to Family and Personal Injury, providing services to clients in the North West, the UK and abroad. With specialists across all fields of law, Slater Heelis has developed an enviable reputation for delivering results.

In a 6-figure deal, the Proclaim Practice Management Software solution will be rolled out across the firm providing staff with instant desktop access and ensuring a secure and consistent approach to matter management. Proclaim’s integrated financial platform will enable a seamless approach to billing and overall practice management, providing streamlined processes and full integration with fee earner activity.

Eclipse will also carry out a full client and financial migration from the practice’s incumbent system, converting all relevant data into Proclaim.

Mark Heptinstall (pictured), Partner at Slater Heelis, comments:

"Eclipse is widely acknowledged as the market leader in providing legal software solutions and we are looking forward to a long and successful partnership with them. As an integral part of a full review of our IT infrastructure - following a period of growth by way of mergers and a resurging economy - Proclaim will be fundamental to our future success. The end result will mean we can increase efficiencies, reduce waste and streamline our business, whilst continuing to provide our clients with the exceptional service they have come to know us for.”

Eclipse Legal Systems first with ReviewSolicitors integration

Eclipse Legal Systems, the sole Law Society-endorsed legal software provider, has announced integration with new-to-market ReviewSolicitors.

Founded by trio Saleem Arif (co-founder of QualitySolicitors), Michael Hanney and Pete Storey, ReviewSolicitors is a review site exclusively for the legal profession.  It uniquely enables law firms to capture client feedback and display it within an unbiased online platform.

The integration between ReviewSolicitors and Eclipse's market-leading Proclaim Case and Practice Management solution will provide law firms with the option to automatically email clients at the end of a transaction, requesting a review be left at www.reviewsolicitors.co.uk.  This automated feedback capture process could enable law firms to refine service offerings and provide invaluable information to assist new clients seeking legal advice.

Darren Gower (pictured), Marketing Director at Eclipse, comments:

“This integration with ReviewSolicitors gives Proclaim users the option to harness the latest review technology platform, capturing vital satisfaction data in a way that is a seamless part of their client and matter management process."

Saleem Arif (pictured), of ReviewSolicitors adds:

“In the past, review sites in the legal profession have attracted two types of review: either from those who are extremely satisfied with their service, or those that have had a bad experience. This integration will help to provide a fuller and more representative sample of overall client satisfaction, not just the extremes.  This adds a new level of integrity, helping clients to make an informed decision.”

Client Case Study: Guardian Recovery

National Debt Recovery Company becomes first UK firm to offer Guaranteed Level of Service since implementing Proclaim 

"Proclaim has become an integral part of our business and has enabled us to manage the entire debt recovery process in a much more streamlined and efficient way. Overall, Proclaim is a truly effective business tool and has allowed a solid platform for development and growth."

Ian Simpson, Finance Manager 

Guardian Recovery delivers successful debt collection to clients seeking peak performance in a challenging and competitive industry by providing innovative, tailored and standard credit management solutions.

The firm prides itself on the ability to provide superior and cost effective services.

The Challenge 
Guardian Recovery needed a Case Management Software system that would allow for considerable customisation and automation. Eclipse proved to be the only provider that could meet the needs of the firm in terms of bespoke services and client/debtor relationships.

The Solution
 A Proclaim Case Management System was implemented which has allowed all information to be centralised, enabling case handlers to access any case, resulting in improved client service and a more streamlined and efficient process.

Guardian Recovery has also been able to keep clients up-to-date with case progress online thanks to Proclaim’s ability to integrate with online portal technology, significantly cutting down on the number of ‘update’ calls and emails the company receive, in turn, freeing up more time for case handlers to focus on their clients.

The Results 
Since implementing Proclaim, Guardian Recovery has become the only UK debt recovery firm to offer a Guaranteed Level of Service – something that sets the company apart from competitors in terms of security.

The tailored system has also enabled case handlers to work a considerably higher number of cases than they would otherwise and the gross collections rate has doubled within the first 6 months of going live.

In addition, the company is currently managing 6,000 live individual debt cases totalling over £16,000,000 for approximately 3,500 clients and is continuing to develop future plans for growth and development.

Case Study Highlights: 

• Bespoke Case Management system 
• Doubled collections rate within 6 months 
• Integrated online portal technology 
• Streamlined and efficient service 

The Eclipse Proclaim Modern Law Awards 2015 - nominations open!

The Eclipse Proclaim Modern Law Awards 2015 takes place on the 19th November at the Hurlingham Club, London.

Eclipse is proud to be headline sponsor of these Awards which are the perfect opportunity for the sector to showcase and set the benchmarks for best practice in the ever diverse, challenging and exciting new landscape for the business of law.​

Champions in ABSs, new legal entrants and pre-existing law firms that have successfully led engaging, relevant and new strategies for gold-plated services and business growth will be praised in the second of these national awards.

The winners will be chosen by a cross-industry panel of high profile judges.

Click here for a full list of the awards and to make your nominations. And yes you can nominate yourself!

For further information regarding the Awards please contact darren.gower@eclipselegal.co.uk

The Eclipse Proclaim Personal Injury Awards 2015 - nominations now open!

The Eclipse Proclaim Personal Injury Awards 2015 takes place on the 26th November at The Grange St. Paul’s, London. Once again, Eclipse is proud to be headline sponsor of this market-leading event, celebrating excellence in the PI sector.

The Eclipse Proclaim Personal Injury Awards, now in their eighth year, provide a unique opportunity to highlight and celebrate the excellence of individuals and organisations across the personal injury sector.

They bridge the partisan ‘claimant/defendant divide’ by encompassing all professionals and key service providers working in this field. The objectives of the Awards are to identify high standards of practice and to inspire others to emulate the achievements demonstrated by those who have been shortlisted.

Click here for a full list of the awards and to make your nominations. And yes you can nominate yourself!

For further information regarding the Awards please contact darren.gower@eclipselegal.co.uk

Claims Innovation Awards 2015 - the winners!

Congratulations to all who took part in the Claims Innovation Awards 2015, headline sponsored by Eclipse Legal Systems. The event took place on the 4th June at the Midland Hotel Manchester.

The awards, which celebrate how firms, teams and individuals from across the legal services and claims management landscape constantly find new ways of raising standards, growing business and improving access to justice, were hosted by Elis James with over 400 guests in attendance.

The full list of winners as chosen by a panel of high profile judges can be seen below:

Best use of Technology
Bott & Co Solicitors

Client Care Initiative
Nesbit Law Group LLP

Claims Management Company Team of the Year
S&G Response

Legal Services Team of the Year
Forbes Solicitors

Associated Industries Team of the Year
Reach Personal Injury

Online Initiative of the Year
Clerksroom

Rising Star
Ryan Pollard – Ageas Insurance

Best Marketing Initiative
Speed Medical

Best Insurance Claims Department of the Year
Ageas Total Loss

Outstanding Innovator
Mark Hewitt – PiCalculator

Lifetime achievement
Paul Stanley – 360 Globalnet (pictured with Award)

Eclipse expands to the Caribbean - Government of the British Virgin Islands to implement Proclaim Case Management

The Government of the British Virgin Islands is implementing the Proclaim Case Management Software Solution from Eclipse Legal Systems, the Law Society’s sole endorsed provider.

The Office of the Director of Public Prosecutions (ODPP), a constitutionally independent office, handles all aspects of Criminal Law and prosecution for the Territory, including Magisterial, High Court, Appeals, and Privy Council.

A bespoke Proclaim solution will be utilised throughout the ODPP, providing staff with instant desktop access and ensuring a secure, consistent and efficient approach. Proclaim will also allow staff to track all case information - from the initial log through to conviction - ensuring a complete onscreen case summary is available for authorised personnel.

In addition, Proclaim's integrated reporting suite will allow the ODPP to conduct an in-depth analysis of data including file status and case durations, ensuring the highest levels of ongoing analysis and efficiency throughout the department.

Wayne Rajbansie (pictured), Director of Public Prosecutions, comments:

“Eclipse’s Proclaim solution stood out to us because of its inherent flexibility – crucial for us in order to shape our services around our local statutes and criminal procedures.  Additionally, with Proclaim we can enhance our efficiency by greatly streamlining the administrative tasks that are an integral part of what we do, ensuring that all case information is centralised.”