Client Case Study: PI Law Direct

Unique barrister-led start-up firm implements Proclaim 

“PI Law Direct is the first and only barrister-led PI firm in the country. Proclaim has not only helped us maintain our business model of offering professional, accurate advice from the true leaders in the field – it has helped us achieve that smoothly, efficiently and with ease for our clients.”
Andrew Smith, Head of Legal Services, PI Law Direct  

New start-up firm, PI Law Direct, is the first barrister-led PI law firm specialising in Personal Injury and Clinical Negligence. Based in London and Sheffield, the expanding firm ensures its clients receive high quality service, providing experienced barristers to manage each claim from inception right through to completion.

The Challenge 
As a new start-up firm, PI Law Direct needed a Practice Management System to support its ambitious growth plans. The firm was looking for robust software that had the flexibility to adapt and develop, allowing fee earners to process a high volume of cases in a cost-effective manner.

The Solution
 A Proclaim Practice Management System was chosen and is utilised by all staff at PI Law Direct. The system provides a centralised solution for a range of injury claim types, which are now processed seamlessly with Proclaim’s A2A integration with the Government’s Claims Portal.

The Practice Management toolset provides full integration with fee earner activity and gives PI Law Direct the option to manage appropriate access to financial information, as well as cater for a full range of posting types, resulting in less work for cashiers.

The Results 
Proclaim has provided a centralised desktop solution for handling claims, ensuring staff know where each piece of client data is at all times, meaning an improved client service.

The A2A feature (which provides direct integration with the Government’s RTA and EL/PL portals) has been a key business driver for PI Law Direct, providing staff with the ability to process claims quickly and efficiently through the Proclaim desktop and enabling the firm to take on a larger volume of cases.

In the long-term, PI Law Direct plans to expand its operations and have Proclaim sitting at the core providing a flexible and future-proof solution.

Case Study highlights: 

• Integrated Practice Management Solution
• Utilised firm-wide 
• Seamless integration with Government's Claims Portal 
• Improved client service