Award-winning Conveyancing specialist thanks Proclaim for enhanced client service
“AVRillo is a Sunday Times Award winner, with thanks to Proclaim which has allowed us to structure our commitment to customer services across the entire firm.”
Angelo Piccirillo, Partner and Co-founder of AVRillo
Based in Enfield, AVRillo is a family-run practice specialising in Conveyancing. The firm, established in 1989, is still setting the standards within the legal sector with its multi-award winning services. In addition to being an Investors in Business winner and a Sunday Times Award winner, AVRillo’s reputation for quality and expertise has been rewarded by the Law Society, which has granted AVRillo the prestigious ‘Quality Conveyancing’ accreditation, as well as the ‘Legal Excellence’ award.
The Challenge
AVRillo was looking for a Practice Management System that could grow and develop in line with changing client and business demands. The PMS needed to be flexible and allow for control over the firm’s processes and working practices.
The Solution
A Proclaim Practice Management Software solution was selected and is utilised throughout the firm. The inbuilt toolsets mean staff can easily organise or create changes to workflows and continuously develop the system without the need of an IT specialist.
In addition, AVRillo decided to implement Eclipse’s TouchPoint system, to provide clients with a completely personal ‘self-service’ experience and allowing the delivery of bespoke real-time data via any smart device and any web browser.
The Results
Since implementing Proclaim, AVRillo has managed to reach ISO International Management standards, become Investors in Business and been able to structure its commitment to client service across the entire firm.
The Practice wanted to introduce a mobile application for its clients, but quickly realised Proclaim’s TouchPoint could offer much more, and would allow for the flexibility that clients demanded.
TouchPoint will provide complete transparency - AVRillo’s clients can check on their cases and documents at any point and from anywhere. The flexibility and transparency of the system will provide clients with the full conveyancing picture, and a greater understanding of the entire process, using plain-English explanations and useful FAQs.
Case Study highlights
• Complete control over working practices
• Enhanced client service
• Powerful financial reporting
• Closer client relationships through TouchPoint
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