St Helens Law

High street practice uses Proclaim to deliver a superb client service experience

“Providing a great service and ‘experience’ for clients is our core ethos. Proclaim helps us to achieve that.”

Debbie Murphy, Director

St Helens Law is a full-service, community law firm based in the heart of St Helens. The practice prides itself on delivering the best possible service to its clients.

The Challenge

St Helens Law was born in 2001, the founders (and current directors) aiming to build a local law firm with a reputation for impeccable client service. The requirement was for a full Practice Management solution that could be implemented for a small firm, but which had the scope to be expanded in line with future growth.

The Solution

As a previous – and very happy – user of Eclipse’s last generation of software (entitled ‘CHASE’), the new law firm chose to implement a Proclaim Practice Management solution. Proclaim has its own integrated development toolsets, providing the opportunity for active growth and enhancement in line with operational requirements.

The Results

St Helens Law now uses Proclaim for 25 staff across all departments – personal injury and clinical negligence, family, conveyancing, probate and commercial litigation. Proclaim was vital in enabling the practice to gain Lexcel accreditation, standardising processes across all departments, setting tasks and limitation warnings, and providing instant onscreen case review information.

The firm uses a ‘scan and shred’ methodology – the result being that all client and matter information is accessible within Proclaim by all authorised staff. This makes answering client queries very straightforward (“no hunting for information!”), and is enhanced by the firm’s use of Eclipse’s FileView system to provide secure, live online case viewing for clients.

Looking to the future, St Helens Law intends to further its use of Proclaim, looking upon the solution as a “full business package” – not just ‘Practice Management’.

Claims management – technology, process improvement, culture

Is improving technological process enough to energise claims departments, make them more efficient and prove value to clients / funders / partners? Is culture a barrier to processing claims more effectively?

Improving technological process is crucial, and to some degree a bit of a ‘no brainer’. But making the leap between “an improvement in technological process” to creating a “real value improvement for stakeholders”… that’s a bit more involved.

To add value to everybody in the chain (clients, funders, partners), the end result has to be simplification. Can these stakeholders see (or get) what they want, when they want it, as a result of the “technological process improvement”. Cultural barriers exist when technical advance on paper does not translate to value in real life.

So it’s about accessibility and simplicity. Does the process improvement:

• Simplify service delivery?
• Streamline the relevant steps required through the claim process?
• Maintain clarity in the process?
• Provide convenience and a ‘value feel’ for all stakeholders?

Any technological improvement that impacts so many different stakeholders has to be assessed from all angles – client, funder and partner. So yes that cultural barrier is present, and needs to be attacked from multiple angles to break through it – not just one.

But if this can be achieved, with the right implementation of the right technology, the benefits are obvious.

• Proclaim Case Management Software
• TouchPoint – true client self-service

Pre-Sales Consultant

Join the UK Market Leader!

Who are we?

Eclipse Legal Systems is the UK’s leading provider of software solutions to legal services firms.  Our core product, Proclaim, is in use by 18,000 individuals at over 700 organisations.  We currently employ 145 people (and rising) at our Bradford HQ.

What do we need?

We’re growing fast and we need a bright, motivated sales person to join our growing team.  The role specifically requires you to nurture ‘Early Interest’ prospects – who have already made contact with Eclipse – and manage the relationship to the point where these prospects are ready to take the next step.  At this point, the prospects are referred on to our field sales team.

Who are you?

You might be a determined graduate looking for the next step to a sales career, or you may already have some sales experience and be looking to bring that to a company that values it.  What we are looking for is:

• Patience
• Empathy
• Great organisation and the ability to work unsupervised
• Possession of a driving licence
• Good technical skills (e.g. Microsoft Office)
• Excellent personal presentation and communication skills
• Strong work ethic with ability to meet and exceed expectations.

What do you get?

Fantastic exposure to a professional selling role – with the opportunity to progress further based upon your results.

Salary is in line with ability and achievements.  In addition, we provide benefits (after a qualifying period) such as:

Loyalty reward scheme – examples include car parking, additional holiday entitlement, iPad, golf club membership, etc…

On-site – and free – company gym

Annual conference events (previous years have seen us visit Rome, Prague, Amsterdam and more).

Apply now

please email your CV and covering letter to careers@eclipselegal.co.uk.

Please note that due to the volume of applications received, we will unfortunately not be able to respond to unsuccessful candidates

Camps Solicitors - Using Proclaim Practice Management to benefit in the new era of Personal Injury

“Proclaim is the clear market leader, providing us with a superb platform for ongoing commercial growth”

James Barron, IT Director 

Camps Solicitors is one of the UK’s largest Personal Injury and Negligence claims practices, boasting among the highest success rates in the country. The firm employs almost 300 people at its Merseyside HQ.

The Challenge

Camps was facing two significant challenges. Firstly, the firm’s existing Case and Practice Management solutions were struggling under the demands of continued growth (Camps had gone from 80 to 300 staff). Secondly, large-scale legislative changes in the personal injury arena were looming, necessitating a review of IT and working practices.

The Solution

Following an intensive selection process, Proclaim was chosen as the firm’s core Practice and Case Management solution. Proclaim is utilised by all case handlers at Camps, providing a single desktop approach across every claim type. The integrated Proclaim development toolset provides the Camps technical team with an independent means to manage, configure, and expand the system as required.

The Results

Proclaim’s integration with the Claims Portal means that Camps has a future-proof solution to legislative change across all claim types (including RTA, EL / PL and clinical negligence). By implementing process guidelines, efficiencies have been introduced which bring simplified claim inception, reduced timescales, and improved quality.

Camps is a proactive user of Proclaim’s integration capabilities, with Web Services technology providing a range of platforms for the firm to both view and distribute MI and data trends. This also provides Camps with the ability to provide an optimised customer journey, keeping claimants advised of progress via SMS text messaging and an online portal.

Camps has ambitious growth plans, with Proclaim providing a solid platform for future developments and projects.

Conveyancing ABS chooses Proclaim

DC Law, part of heavyweight property services group ‘Move with Us’, is implementing Eclipse’s Proclaim Practice Management Software solution. DC Law provides a full range of conveyancing services for an expanding, nationwide clientbase. The firm was among the first tranche of organisations to be licensed as an Alternative Business Structure, back in 2012.

Proclaim is being implemented as DC Law’s core Practice Management solution as part of its preparation for high growth. Proclaim Conveyancing will be rolled out to all users, with the integrated Proclaim Accounts solution providing firm-wide financial management. As part of the implementation, Eclipse is carrying out a migration of data from the incumbent financial system.

As an integral part of the core Proclaim solution, DC Law will also be taking the Proclaim Lead Management and Compliance toolsets to provide seamless marketing, file opening, and ongoing adherence to CLC (Council for Licensed Conveyancers) regulations.

Rachel Khan, Head of Operations at Move with Us, comments:

Rachel Khan“Our selection process was intensive – for us it was vital for the chosen system to provide the maximum possible ‘streamlining’, and also the best possible ‘client experience’. This aligns with the Move with Us drive to “deliver Property, properly”. Our goal is provide a beacon conveyancing practice which we can use to develop the whole Move with Us conveyancing panel nationally.

“Proclaim will provide us with the full range of management and service tools. What stood out to us, in comparison to other solutions in the market, was the feel that Proclaim is a dynamic, living system. Configuration options are endless, whether that be the creation of bespoke operational reporting, integration with third-party solutions, or the provision of customer-friendly marketing touchpoints.”

Vehicle lookups at the click of a button

The UK’s leading provider of Case Management Software – Eclipse Legal Systems – has announced integration with the leading UK provider of vehicle lookup data, CDL Vehicle Information Services (CDL VIS).

CDL is perhaps best known for popular consumer services such as MyCarCheck and MyTextCheck. The company carries out over 2,000,000 vehicle checks per day for partners including GoCompare, Moneysupermarket, Swiftcover and What Car? From a vehicle registration number, CDL can provide a huge range of information, from make, model and fuel-type to the recorded mileage, estimated value, accident and theft history, or if there is outstanding finance. The data used is obtained from numerous different sources, including the Police National Computer (PNC), the DVLA, and the Association of British Insurers (ABI).

Eclipse’s integration work with the CDL system means that users of Eclipse’s Proclaim solutions can now benefit from one-click vehicle lookup. The data provided by CDL can be seamlessly populated into the Proclaim system for further analysis or reporting.

Tracy Blencowe, Business Solutions Director at Eclipse, comments:

“Part of Proclaim’s attraction for forward-thinking businesses is its ease of integration with complementary solutions. This latest integration further strengthens that appeal to any organisation whose processes include vehicle management.”

Trevor Greenwood, Business Manager at CDL, comments:

“At CDL we have an unrivalled track record in working with market-leading service and technology providers – we are delighted to have released this latest integration for the benefit of the legal sector.”

Congratulations to our Leeds 10k Runners

A huge well done to all 14 members of Team Eclipse who took part in the Leeds 10k on Sunday. The runners endured a tough race as the temperature had already reached 24°c  by the time the 9:30 event got under way.

Despite the soaring sun there were some excellent times posted by our runners. Karen Butler led the charge finishing 93rd overall out of 3,250 female runners, this put her in the top 3% off all the ladies.

• Karen Butler (Sales Consultant):                  47m 56s
• Tim Barlow (Project Consultant):                 50m 15s
• James Fletcher (Integration Consultant):       50m 45s

A special congratulations to Tabrez Butt (Relationship Manager), who on his own has managed to raise over £800, a fantastic effort!

All the money raised is for the Martin House children’s hospice. Thank you to every one who has donated so far, every donation makes a difference to the difficult lives of both the children and families who rely on the Hospice.

To show your support for our runners and the Hospice, visit the Eclipse Virgin Money Giving page.