Eclipse's Proclaim Case Management solution implemented at Personal Injury expert, Brooklands Solicitors

Brooklands Solicitors, a law firm specialising in Personal Injury, has chosen to implement the Law Society Endorsed Proclaim Case Management Software solution from Eclipse Legal Systems.

The Bolton-based firm represents clients nationally, recovering compensation for all types of Personal Injury claims from road traffic accidents (RTA) and slips, trips and falls through to accidents at work. The practice has gained an excellent reputation by ensuring its clients receive an individually tailored service, provided by its highly experienced and understanding team of solicitors.

As the Personal Injury sector is renowned for heavy document production, Brooklands decided to implement a Proclaim Personal Injury Case Management system to increase productivity and cope with an expanding volume of cases. The desktop application will provide fee earners with all the necessary precedent letters, produced at the click of a button, saving hours of administration time and enabling staff to concentrate on client relationships.

Taking this further, Eclipse's Task Server tool will automate a number of regular tasks, carrying out the time-consuming yet vital administrative chores. Brooklands will be able to rely upon the Task Server to alert the team as necessary to ensure actions are never overlooked.

Furthermore, a key business driver for the practice was to have the ability to process RTA claims entirely through the Proclaim desktop. Thanks to Eclipse's integration with the MoJ's Claims Portal, fee earners will have 2-way access via the 'Application-to-Application' technology, providing clients with a fast and proactive service.

Zeeshan Muneer, Director at Brooklands Solicitors, comments:

"By implementing Proclaim we are providing ourselves with a solid platform for development and growth which is something we are committed to doing within the rapidly changing legal landscape. We will now be able to streamline our processes efficiently which will enable us to focus solely on our clients, rather than the labour-intensive administrative tasks.

"In summation, Proclaim will help us to maintain our ability to deliver exceptional results and exceed client expectations."

Eclipse's Proclaim Practice Management System supports new start-up, Virtus Law Ltd

New start-up firm, Virtus Law Ltd, is implementing the Law Society Endorsed Proclaim Practice Management solution from Eclipse Legal Systems.

The new Manchester-based firm has been founded by Director Rossanna Schurink and will be primarily focusing on Personal Injury. Having worked in a number of large national firms, Rossanna decided to set up Virtus Law Ltd to provide clients with expert advice and guidance through a process which can often be traumatic. This ambitious new start-up plans to expand in the future, continuing to offer a personal touch that can often be lost in larger practices.

Virtus Law Ltd will be implementing a ready-to-go Proclaim Personal Injury solution enabling a secure and instantaneous approach to matter management. Proclaim’s integrated practice accounting and financial management toolset will provide a seamless approach to billing and overall practice management, supplying a detailed analysis of operations.

Additionally, the practice will take advantage of Proclaim’s integration with the MoJ’s RTA and EL/PL Claims portal via a seamless Application-to-Application (A2A) method, enabling comprehensive management of claims through the Proclaim desktop.

Furthermore, as a solution to the ‘know your customer’ problem, Virtus Law Ltd will benefit from the integration between Eclipse and CRIF, the ID/AML checking service. Ideal for a busy new start-up practice, the ID checking service will allow Virtus Law Ltd to request ‘one-click’ ID and AML checks directly from the Proclaim desktop, with search results returned directly to the relevant client files.

Rossanna Schurink (pictured), Director and Founder of Virtus Law Ltd, comments:

"As a new start-up business, it was imperative that I implemented the correct Practice Management solution to help me reduce as many administrative overheads as possible, and therefore focus solely on my clients. Proclaim stood out due to its unrivalled reputation and experience within the market, providing me with the confidence to know the software is entirely futureproof.”

Client Case Study: SSB Law

Dynamic Sheffield law firm boosts marketing efforts and client relationships with Proclaim Case Management Software 

“SSB is focused on offering excellent client services at a great price. Proclaim allows us to work efficiently so that the cost savings can be passed directly to the customer, allowing us to offer straightforward legal advice that doesn’t cost the earth.”

Steve Westwood, Operations Manager, SSB Law 

Sheffield practice, SSB Law, offers a wide range of services from family law and probate to personal injury and employment law.

Founded in 2007, the firm prides itself on its reputation for providing accessible legal services to suit any circumstance. SSB Law is unrelenting in its focus on client relationships, ensuring its team of handpicked staff is entirely focused on client success.

The Challenge
SSB Law required a scalable Case Management System, flexible enough to meet the firm’s requirements as it developed and grew over time. From previous research, the practice knew Proclaim possessed an exceptional level of versatility and provided a great open platform.

The Solution
SSB Law implemented the Proclaim Case Management System to provide fee earners with a user-friendly, centralised desktop application.

Furthermore, the practice opted for Eclipse’s New Business Enquiries module to manage ongoing relationships with potential clients, and analyse marketing strategies. As part of the drive to further enhance this, SSB Law also implemented Proclaim’s DotMailer connector, allowing for targeted and relevant email marketing campaigns.

The Results
Since implementing Proclaim, SSB Law has greatly enhanced its marketing efforts, and in turn its relationships with current and potential clients.

The NBE module has enabled staff to monitor and maximise conversion rates – from initial contact with a client through to instruction.

Taking this further, Proclaim’s DotMailer integration has enabled the firm to automatically upload all new enquiries to specific address books, ensuring all potential clients receive personalised and attractive email communications. Proclaim’s inbuilt reporting toolset means the practice can seamlessly identify particular client details and directly upload them to DotMailer, creating an efficient and accurate mailing list with minimal human intervention.

Case Study highlights
• Enhanced marketing efforts with Proclaim’s DotMailer connector
• Exceptional levels of versatility
• Maximised client conversion rates

Social Housing specialist, Viridian, to roll out Eclipse’s Proclaim Matter Management System

Viridian Housing has chosen to implement the Proclaim Matter Management Software solution from Eclipse Legal Systems, the Law Society’s sole Endorsed software provider.

The ambitious housing association provides social housing to over 30,000 residents spanning across London, the south east, the Midlands and West Sussex. Having experienced tremendous growth since inception, the association now owns around 16,000 homes and works in partnership with local authorities, organisations and residents to create safe, sustainable communities.

In order to streamline its processes and enable its lawyers to maximise matter management efficiency, Viridian Housing decided to invest in a flexible software solution for its in-house legal team. Eclipse’s Proclaim solution is being implemented to automate routine tasks and enable staff to benefit from enhanced regulation of their working practices. As part of the implementation of Proclaim, Eclipse will be conducting a data migration of existing and historical matters from Viridian’s incumbent system.

The housing association has also opted for Eclipse’s Task Server tool which will automate a number of routine tasks and enable staff to automatically schedule and distribute reports to relevant stakeholders, colleagues and third parties.

Katrina Robinson, Head of Legal at Viridian Housing, comments:

"As a rapidly expanding housing association, we need our core Matter Management solution to not only be as efficient as possible, but also as flexible as possible. It was clear to us from the outset that Eclipse offered the best solution within the legal software sector, allowing us to successfully build upon our new process improvement strategy, and concentrate on what we do best – providing a best-in-class legal service for our stakeholders.”

T M Costings chooses Eclipse’s innovative Proclaim Costs Drafting Software solution

T M Costings, a Buckinghamshire-based firm of dedicated costs lawyers, draftsmen and consultants, has selected a Proclaim Case Management Software solution from Eclipse, the sole Law Society Endorsed legal software provider.

Since its inception in 2005, T M Costings has grown year on year, largely through word of mouth, and now enjoys an enviable reputation for its unwavering commitment to client care, assisted by its continued development and maintenance of quality systems.

T M Costings has implemented a Hosted out-of-the-box Proclaim Costs Drafting Software application to integrate a core case management system with reporting, document management and word processing, providing a complete solution for the business needs of the firm.

As well as further streamlining its case management functions, the fully comprehensive Proclaim software will assist the firm with a number of aspects for bill creation, including production of a ‘red line’ bill. This latest ability, introduced by Eclipse earlier in the year, means T M Costings will be able to complete the preparation of a red line bill with greater efficiency, whilst maintaining the highest quality standards. Furthermore, once created, the bill can be electronically forwarded to the firm’s clients for instant review, therefore reducing settlement times and overall cash flow.

Toby Moreton, Principal at T M Costings (pictured), comments:

"In order to offer our complete ‘cradle to grave’ service, we needed a solution that would seamlessly encompass every aspect of civil and commercial legal costs. By implementing the Proclaim Costs Drafting Software we have significantly simplified the processes associated with these. Additionally, as a number of our clients are Proclaim users themselves, we can now offer a seamless file transfer service at the click of a button, ensuring much quicker case progression and a greatly improved bottom line.”

Client Case Study: Principal Global Investors

International firm utilises Proclaim Case Management Software for in-house legal services

“Overall, Proclaim has become an integral part of our business, enabling us to provide a seamless service to our stakeholders. Eclipse’s efficient approach to our needs and ability to provide a flexible and extremely robust solution convinced us that Proclaim is the definitive solution for legal services.”

Ruth Clapton, Head of Legal at Principal Global Investors

Principal Global Investors is the institutional asset-management arm of the Principal Financial Group.

The in-house legal team covers a wide range of law including asset management, employment and corporate. The team also act as the company secretarial department and look after a number of boards.

The Challenge
Principal Global Investors was looking for a system that would centralise all information into one desktop application and provide easy to use workflows in order to streamline procedures and make efficient use of the legal team’s time.

The Solution
A Proclaim Case Management Solution was implemented and is utilised across the department. Proclaim allows the legal team to open and commence work on cases as soon as instructions are received and allows staff to best manage the way in which cases are progressed, exceeding expectations in terms of efficiency.

Proclaim ensures the legal team is constantly connected. The system collates every piece of client information, which for stakeholders, means progress updates can be accurately provided by any member of the department. Data is sufficiently organised so every action taken can be seen and is available for recall within seconds, providing a seamless and efficient service.

The Results
Proclaim has enabled the legal team to provide stakeholders with more information, at a quicker rate and in a suitable format. Building the system in line with the organisation’s preferred way of working, means the team has been able to modify the way information is conveyed, whilst retaining the flexibility to make fast, reliable changes to workflows.

Additionally, Proclaim’s Task Server has proved invaluable in maintaining Principal Global Investor’s service. The Task Server automates regular tasks and now carries out administrative and time-consuming chores, whilst ensuring actions are never overlooked.

Case Study highlights
• International firm
• Seamless and efficient service
• Flexible and robust solution
• Exceeding expectations in efficiency

Gotelee Solicitors selects Proclaim Case Management to benefit from immediate process enhancements

Full-service Suffolk law firm, Gotelee Solicitors, is implementing the Law Society Endorsed Proclaim Case Management solution from Eclipse Legal Systems.

The leading firm offers a full range of legal services and has a reputation for its professional work and its personal approach with a broad range of clients, from individuals and families to companies and local authorities.

Gotelee will be implementing ready-to-go Proclaim Conveyancing and Personal Injury Case Management systems enabling both departments to experience immediate process enhancements.

Furthermore, the firm will benefit from Eclipse’s exhaustive list of ready-to-go integrations with a variety of complementary third party providers. Gotelee will take advantage of Proclaim’s integration with the Land Registry Business Gateway (LRBG) to allow the Conveyancing team seamless access to the Gateway directly from the Proclaim desktop, as well as enhancing the risk control element by using Proclaim’s integration with the online service, Lawyer Checker.

In addition, the Personal Injury team will have access to the MoJ’s RTA and EL/PL Claims portal via a seamless Application-to-Application (A2A) method, enabling staff to manage claims entirely through the Proclaim desktop.

Alistair Lang (pictured), Chief Executive Officer at Gotelee, comments:

"Having researched the legal software market for some time, we came to the solid conclusion that Proclaim was the best placed solution, enabling us to take full advantage of new process and efficiency gains.  Additionally, the sheer scope of Proclaim integrations will ensure we consistently provide a high quality and transparent service for our clients.”