The Bolton-based firm represents clients nationally, recovering compensation for all types of Personal Injury claims from road traffic accidents (RTA) and slips, trips and falls through to accidents at work. The practice has gained an excellent reputation by ensuring its clients receive an individually tailored service, provided by its highly experienced and understanding team of solicitors.
As the Personal Injury sector is renowned for heavy document production, Brooklands decided to implement a Proclaim Personal Injury Case Management system to increase productivity and cope with an expanding volume of cases. The desktop application will provide fee earners with all the necessary precedent letters, produced at the click of a button, saving hours of administration time and enabling staff to concentrate on client relationships.
Taking this further, Eclipse's Task Server tool will automate a number of regular tasks, carrying out the time-consuming yet vital administrative chores. Brooklands will be able to rely upon the Task Server to alert the team as necessary to ensure actions are never overlooked.
Furthermore, a key business driver for the practice was to have the ability to process RTA claims entirely through the Proclaim desktop. Thanks to Eclipse's integration with the MoJ's Claims Portal, fee earners will have 2-way access via the 'Application-to-Application' technology, providing clients with a fast and proactive service.
Zeeshan Muneer, Director at Brooklands Solicitors, comments:
"By implementing Proclaim we are providing ourselves with a solid platform for development and growth which is something we are committed to doing within the rapidly changing legal landscape. We will now be able to streamline our processes efficiently which will enable us to focus solely on our clients, rather than the labour-intensive administrative tasks.
"In summation, Proclaim will help us to maintain our ability to deliver exceptional results and exceed client expectations."
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