With longstanding roots in the regional area, Archers Law has grown from humble beginnings on the high street to a modern law firm with a 60 strong team. Providing a full range of services to private clients and business organisations, the practice continues to build upon its foundations to offer a responsive, empathetic and reliable service, ensuring clients receive the highest standards in legal advice.
Archers Law has chosen to implement the Proclaim Practice Management Software solution across the firm including case management modules for Conveyancing, Debt Recovery and Probate. The system will serve to provide legal teams with a consistent approach to matter management, whilst the integrated financial platform will enable a seamless approach to billing and overall practice management.
To further enhance client service, Archers Law will implement a number of Eclipse's additional systems and integrations. The lead management system will provide true end-to-end management of all incoming enquiries, and will incorporate the online document delivery and acceptance tool, SecureDocs - serving to streamline all client inception procedures. Following instruction, Archers Law will use FileView as a further option to keep clients and referrers informed, enabling staff to securely display case information on the firm's website, therefore reducing the number of 'update' calls received.
Additionally, Proclaim's integration with the LRBG will allow conveyancing fee earners to access Land Registry services directly from the system, whilst the integration with BigHand will expand the functionality of Proclaim and enhance the current digital dictation solution, including speech recgonition, which the firm already uses.
"Whilst our current technology is already in advance of some other local firms, we saw an opportunity when developing our business plan to invest further in our IT infrastructure, impacting specifically on enhanced client service and improved internal working practices.
"Our primary goal is to have a system that will expand with our commercial objectives and move us towards a paper-light environment internally. After a thorough selection process, it became clear that Eclipse's Proclaim system will deliver on all accounts, providing us with unrivalled intelligence, detailed reporting, and most importantly, a centralised and consistent solution."
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