The Bradford-based practice specialises in litigation involving the Consumer Credit Act 1974, in general recovering compensation for those who have fallen victim to mis-sold financial products or products purchased using credit. This includes a wide range of claims including mis-sold insurance policies such as PPI, under-performing investments, timeshare and renewable energy products and interest rate hedging products.
The new start-up has opted for an entirely bespoke Proclaim Financial Claims Software solution which will facilitate a secure approach to individual client files, bringing with it a high level of efficiency to the firm's operations and enabling staff to seamlessly share cases with an established Leeds-based practice. Furthermore, Proclaim will help to streamline processes for HD Law by collating all incoming documents, ensuring every piece of client matter is stored, ready for extraction, in the relevant case.
The firm has also implemented Eclipse's Task Server tool which will eradicate hours of administration time by carrying out various time-consuming yet vital tasks - ideal for a busy start-up practice.
"From previous experience with Eclipse and Proclaim I knew the software was the market leader and definitely the best placed solution for our business. As a new start-up it's essential we are able to establish ourselves and maintain the impeccable standards we promise to our clients. Thanks to Proclaim, I can be confident moving forward that our claims processes can be handled expertly within the system, allowing us to focus on expansion and outgrowing our competition."
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