How to grow 700% with a Proclaim Case Management Software solution
“Proclaim has delivered over and above expectations, providing an easy to use and incredibly scalable solution. We can process claims with greater speed, greater accuracy, and in greater volumes.”
Abbie Keech (Director)Michael Lewin Solicitors
Founded in 2001, Leeds based Michael Lewin Solicitors has grown into a large nationwide Personal Injury practice employing over 120 staff across 5 offices.
The Challenge
Back in 2009 Michael Lewin needed to replace its incumbent Case Management system with a platform and a supplier that were in line with aggressive growth plans. The solution needed to be easy to use, scalable and allow for high volumes of cases to be processed whilst maximising client service.
Back in 2009 Michael Lewin needed to replace its incumbent Case Management system with a platform and a supplier that were in line with aggressive growth plans. The solution needed to be easy to use, scalable and allow for high volumes of cases to be processed whilst maximising client service.
The Solution
A Proclaim Practice Management System was chosen and is utilised by all Michael Lewin staff, providing a core centralised solution for a range of injury claim types from minor RTA (Road Traffic Accident) claims - processed seamlessly with Proclaim’s Application to Application integration with the Government’s Claims Portal - through to £multi-million Clinical Negligence matters. The firm also adopted Proclaim as its practice accounting and reporting toolset, providing full integration with fee earner activity. Eclipse also conducted a data migration from the incumbent solution.
A Proclaim Practice Management System was chosen and is utilised by all Michael Lewin staff, providing a core centralised solution for a range of injury claim types from minor RTA (Road Traffic Accident) claims - processed seamlessly with Proclaim’s Application to Application integration with the Government’s Claims Portal - through to £multi-million Clinical Negligence matters. The firm also adopted Proclaim as its practice accounting and reporting toolset, providing full integration with fee earner activity. Eclipse also conducted a data migration from the incumbent solution.
The Results
Michael Lewin has announced explosive growth at a time of challenging legislation for claimant solicitors. Since implementing Proclaim in 2009, headcount has grown from 15 to over 120, an increase of over 700%. Michael Lewin's expansion is not complete; Proclaim’s flexibility has been invaluable in allowing the firm to introduce a range of non-Personal Injury services - all using Proclaim - including Debt Recovery and Employment work.
Case Study highlights
- 700% growth since implementing Proclaim
- Integrated Practice Management Solution
- Claims processed with greater accuracy and speed
- Single solution for multiple work areas
- Direct integration with Government Claims Portal
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