Eclipse and hr inspire work together to develop a bespoke HR Case Management system

Buckinghamshire firm, hr inspire works with SMEs providing HR Outsourced Services and is currently implementing the Proclaim Software solution to deliver a bespoke HR Case Management system to better support its customers, provided by Eclipse Legal Systems, the UK’s leading legal software provider.

Working with customers across a range of sectors, from public and private businesses, through to not-for-profit organisations, the team at hr inspire offers reassuring, practical and expert advice in HR and Employment practices, recruitment and management training. The firm is passionate about building lasting partnerships with its customers and prides itself on its ability to enable customers to develop and grow their businesses.

hr inspire has chosen to replace its current systems with the Proclaim Case Management Software solution to provide a consolidated and efficient services for its customers and team of HR consultants.

Due to the specific nature of work carried out by hr inspire, Eclipse will work in conjunction with the team to configure a bespoke HR Management system and will conduct a phased roll-out. As a result, the team will benefit from Proclaim’s market-leading range of toolsets, suitably customised to hr inspire’s work and the HR industry practice, ensuring matters are being driven forward in a cost-effective and personalised manner.

To further complement the system, hr inspire is implementing Eclipse’s Task Server ‘robot’ tool, which will minimise manual processes and automate as much of the workflow as possible.

Sandra McLellan (pictured), hr inspire’s Director, comments:

“Due to the nature of our business, not only do we need a dynamic HR Management system, but also a provider that can meet our specific business prerequisites and integrate a powerful solution. Eclipse and Proclaim are exactly that, and will provide us with a fluid, cost-effective and time-effective way of working, enabling us to enhance our expert and dedicated approach to client service.” 

Phoenix Legal benefits from smoother case progression with Eclipse Compact, the legal software solution for small law firms

New start-up firm, Phoenix Legal, is implementing the Eclipse Compact solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

Phoenix Legal is an ambitious boutique firm, providing specialist knowledge and expertise within the personal injury sector. Recovering compensation for a range of claims, including road traffic accidents, slips, trips and falls, and accidents at work, the team is quickly gaining a reputation of excellence for its client-focused service.

As a new start-up, Phoenix Legal needed a robust case management system that would enable the team to manage its caseloads efficiently, but with an accessible payment model to suit the financial demands of a new business. After an initial demonstration, the firm selected Compact, Eclipse's new legal software solution for small law firms and new start-ups.

A personal injury Compact solution will be rolled out across the boutique firm, enabling the team to hit the ground running and manage matters in an organised and centralised fashion. Taking the core functions of Eclipse's Law Society Endorsed Proclaim Case Management system, Compact will enable Phoenix Legal to benefit from fast and effortless document production, high level automation and smoother case progression.

Alisha Butler, director of Phoenix Legal (pictured), comments:

"Having used Proclaim extensively at other firms throughout the course of my career, I knew it would be the system of choice when starting my own practice. The release of Compact however, means I can benefit from a selected suite of Proclaim toolsets that are relevant to the size and requirements of my firm, and that are available on a suitable pricing model.

"This new release demonstrates Eclipse's ability to recognise the requirements of boutique firms, and as such develop a solution to specifically cater for the smaller market, further cementing its reputation as the go-to legal software supplier."

Harnessing the power of social media

Eclipse Legal Systems spoke to Modern Law Magazine on the advantages of social media, and how law firms can use it as a tool to stand out.

Social media isn't a flash in the pan, it's here to stay and these days it plays an important role in the daily lives of virtually everyone, and it's changing the way clients and businesses interact.

A strong social media campaign is one of the most cost-effective ways to reach thousands of potential clients, and with that comes the ability to increase revenue at a much lower cost than traditional marketing methods. As an added benefit, it also increases a firm's visibility, and the chance to establish a reputation as an industry leader.

Savvier law firms are using some of the below techniques to harness the power of social media and effectively handle the risks, simultaneously building an online presence of expertise and approachability:

• To improve client service -  as a starting point, social media can be used to 'listen', that is, to see what clients and prospective clients are saying about the services on offer; the solicitors at the firm; client care; and the overall client experience.
  
  Armed with an understanding of how a firm is portrayed online will provide in-house marketing teams and/or senior management with insights as to how the client service and experience can be enhanced (whether this discussions taking place are positive or negative), and from here can set realistic benchmarks and integrate these into the wider marketing strategy. 

• To build authority - one of the major perks to using social media is that it allows firms to demonstrate their industry knowledge, whether that's sector-specific information, or general advice for those experiencing legal issues. The use of online platforms means that firms are in control of what they post and when, and this can include helpful resources and thought-leadership articles on trending topics, or even to simply demonstrate a more 'human' side to the firm using its culture and social engagement.
  
  
• To gain a competitive advantage - the increasing use of social media within the legal profession means it's easier for firms to gain competitive intelligence, and keeps tabs on competitors. This information can then be leveraged, enabling firms to provide differing insights and new perspectives on particular topics, and contributing to a reputation of authority. 

For many firms the perceived risks of social media can outweigh the benefits, however missing out on a social media marketing strategy means missing out on an untapped resource of potential business that most firms simply cannot afford to ignore.

Harvey Howell Solicitors selects Eclipse's Proclaim Practice Management system to aid with a rapidly expanding client base

Young North West firm, Harvey Howell Solicitors, is implementing the Law Society Endorsed Proclaim Practice Management Software solution from Eclipse Legal Systems, the UK's leading legal software provider.

Harvey Howell Solicitors is a modern and professional law firm based in Liverpool. Specialising in Private Client and Family work, the team of qualified solicitors boasts extensive experience and provides a dedicated service to a range of clients, from police federations and hospitals through to local and national charities and palliative care teams.

Eclipse will implement its Proclaim Case Management Software solution firm-wide, serving to eliminate duplicate data entry and enhance case progression.

Much of the work carried out at Harvey Howell Solicitors is administrative, painstaking in character and necessitates heavy document production. Where previously these processes were handled manually, staff will now benefit from Proclaim's fast and effortless document production, meaning at the start of a case all relevant letters and forms will be generated automatically via a single mouse click, saving the team hours of administrative work.

Additionally, Proclaim's feature-rich financial accounting and practice management toolset will provide an overview of the firm's operations, as well as a comprehensive set of reports, ranging from fee earner analysis to monthly budgets.

Gareth Howell, Chief Executive at Harvey Howell Solicitors, comments:

"We pride ourselves on providing a dedicated and professional service and as our client base is continually expanding, it became apparent our manual system was no longer fit for purpose.

"We want to spend our time giving closely trusted specialist advice to our clients at the best possible value, and once implemented, Proclaim will allow us to concentrate on these important aspects, whilst keeping our administrative costs to a minimum."

Eclipse's Proclaim solution selected by Scottish firm, DJ Alexander Legal, to support expansion

Scottish firm, DJ Alexander Legal, is implementing the Law Society Endorsed Proclaim Practice Management Software solution from Eclipse Legal Systems, the UK's leading legal software provider.

With over 30 years' experience of Lettings and Estate Agency services in Edinburgh and Glasgow, providing clients with a range of legal services, particularly conveyancing, was the next logical step in order to offer a tailored and seamless service for property clients across the UK.

Due to rapid expansion, DJ Alexander Legal has chosen to replace its incumbent system with the Proclaim Practice Management Software solution, serving to provide a consolidated and efficient upgrade for its team.

The pre-configured Proclaim conveyancing case management module will offer the team a core centralised productivity suite and market-leading toolsets to ensure cases are being driven forward in a cost-effective, yet personalised manner.

As part of the installation process, Eclipse's in-house consultancy team will work with DJ Alexander Legal to ensure that workflows and documents fully cater for the legislative requirements in Scottish law.

David Court, partner at DJ Alexander Legal, comments:

"Due to our rapid expansion - and anticipated future growth - we need a case management system that can meet our specific business prerequisites and a provider that can integrate a powerful, robust solution.

"Following a rigorous selection process, we are more than confident in Eclipse's ability to understand the implementation of work involved, and Proclaim's ability to provide our team with a comprehensive, yet unified legal software system. Essentially, Eclipse's Proclaim system will result in a fully centralised practice management solution that will enable our team to complete processes seamlessly."

Eclipse Compact transforms efficiency at Anything Legal

Anything Legal, a legal services support business, is implementing the new Compact solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

Anything Legal provides the legal profession with a comprehensive range of streamlined and cost-effective services, from medico-legal reports and expert witnesses, through to litigation funding and interpreters. Established to increase profitability for those in the legal sector, Anything Legal serves to reduce administration time in securing third party services, and as such has developed an exceptional reputation for delivery.

Prior to implementing Compact, the incumbent software solution at Anything Legal was outdated and unsupported. Due to the continuous growth in new clients, the firm decided to implement Eclipse's Compact system, an easy-to-use case management suite aimed specifically at boutique businesses.

Rolling out a medico-legal module, Anything Legal will utilise Compact's built-in workflow to carry out a number of routine steps at the click of a mouse, enabling the firm to benefit from elements of high level automation throughout the entire medical reporting process, and save hours of manual administrative duties.

Further, Compact will transform the firm's overall efficiency - and as a result increase turnover - by managing all cases with speed, reliability and accuracy, and allowing the team at Anything Legal to concentrate solely on providing the highest quality client service.

Ben Gardner (pictured), Director of Anything Legal, comments:

"We'd been researching the market for some time and hadn't found a system that could effectively manage our caseload volume without requiring bespoke work or excessive costs. Compact suits our needs perfectly, offering a simple-to-use case management system and market-leading toolsets to effectively streamline case progression and enhance client service - and without prohibitive setup costs!"

Guy Williams Layton selects Eclipse's Proclaim Practice Management system to enhance client service and provide a seamless client journey

Highly renowned North West firm, Guy Williams Layton, is implementing the Proclaim Practice Management Software solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

Guy Williams Layton is the successful union of several highly respected firms that have been providing legal services throughout the North West for many years. Currently based in Liverpool and Heswall, the firm prides itself on its ability to adapt to the changing needs of the legal market, whilst preserving the best aspects of true personal service. The firm attributes this to its substantial investment in its effective use of technology.

Eclipse will implement its Proclaim Case Management system throughout the offices and across a number of departments - including Debt Recovery, Conveyancing, Employment and Probate - serving to standardise working practices and enable teams to work from a centralised system. As part of the implementation, Eclipse will also conduct a full accounts conversion from Guy Williams Layton's incumbent system, providing a fully integrated Proclaim Practice Management Software solution.

To further drive client service and streamline efficiencies within the Conveyancing department, Guy Williams Layton is opting for Proclaim's integration with the Land Registry Business Gateway (LRBG), serving to automate a number of stages within the Conveyancing process, as well as provide fee earners with access to Land Registry services - entirely through the Proclaim desktop.

Additionally, in a bid to enhance client inception procedures, the firm will benefit from Eclipse's New Business Enquiries toolset, providing end-to-end management of all incoming enquiries. Staff will be able to nurture on-going prospect relationships and target them with relevant marketing materials, and when the time is right, create a live client file to include all pre-existing data.

Jonathan Hogg (pictured), Partner at Guy Williams Layton, comments:

"Eclipse's expertise in the legal industry, its Law Society Endorsement, and Proclaim's comprehensive toolsets, mean it was our first choice in terms of software providers. Proclaim will deliver a sophisticated, innovative and flexible legal software solution, and will truly enable us to effortlessly streamline our processes and introduce high levels of automation.

"We pride ourselves on our reputation for providing exceptional client care, and utilising Proclaim will enable us to enhance our service offering even further, allowing us to provide a seamless client journey from instruction through to completion."