Client Case Study: Guardian Recovery

National Debt Recovery Company becomes first UK firm to offer Guaranteed Level of Service since implementing Proclaim 

"Proclaim has become an integral part of our business and has enabled us to manage the entire debt recovery process in a much more streamlined and efficient way. Overall, Proclaim is a truly effective business tool and has allowed a solid platform for development and growth."

Ian Simpson, Finance Manager 

Guardian Recovery delivers successful debt collection to clients seeking peak performance in a challenging and competitive industry by providing innovative, tailored and standard credit management solutions.

The firm prides itself on the ability to provide superior and cost effective services.

The Challenge 
Guardian Recovery needed a Case Management Software system that would allow for considerable customisation and automation. Eclipse proved to be the only provider that could meet the needs of the firm in terms of bespoke services and client/debtor relationships.

The Solution
 A Proclaim Case Management System was implemented which has allowed all information to be centralised, enabling case handlers to access any case, resulting in improved client service and a more streamlined and efficient process.

Guardian Recovery has also been able to keep clients up-to-date with case progress online thanks to Proclaim’s ability to integrate with online portal technology, significantly cutting down on the number of ‘update’ calls and emails the company receive, in turn, freeing up more time for case handlers to focus on their clients.

The Results 
Since implementing Proclaim, Guardian Recovery has become the only UK debt recovery firm to offer a Guaranteed Level of Service – something that sets the company apart from competitors in terms of security.

The tailored system has also enabled case handlers to work a considerably higher number of cases than they would otherwise and the gross collections rate has doubled within the first 6 months of going live.

In addition, the company is currently managing 6,000 live individual debt cases totalling over £16,000,000 for approximately 3,500 clients and is continuing to develop future plans for growth and development.

Case Study Highlights: 

• Bespoke Case Management system 
• Doubled collections rate within 6 months 
• Integrated online portal technology 
• Streamlined and efficient service 

The Eclipse Proclaim Modern Law Awards 2015 - nominations open!

The Eclipse Proclaim Modern Law Awards 2015 takes place on the 19th November at the Hurlingham Club, London.

Eclipse is proud to be headline sponsor of these Awards which are the perfect opportunity for the sector to showcase and set the benchmarks for best practice in the ever diverse, challenging and exciting new landscape for the business of law.​

Champions in ABSs, new legal entrants and pre-existing law firms that have successfully led engaging, relevant and new strategies for gold-plated services and business growth will be praised in the second of these national awards.

The winners will be chosen by a cross-industry panel of high profile judges.

Click here for a full list of the awards and to make your nominations. And yes you can nominate yourself!

For further information regarding the Awards please contact darren.gower@eclipselegal.co.uk

The Eclipse Proclaim Personal Injury Awards 2015 - nominations now open!

The Eclipse Proclaim Personal Injury Awards 2015 takes place on the 26th November at The Grange St. Paul’s, London. Once again, Eclipse is proud to be headline sponsor of this market-leading event, celebrating excellence in the PI sector.

The Eclipse Proclaim Personal Injury Awards, now in their eighth year, provide a unique opportunity to highlight and celebrate the excellence of individuals and organisations across the personal injury sector.

They bridge the partisan ‘claimant/defendant divide’ by encompassing all professionals and key service providers working in this field. The objectives of the Awards are to identify high standards of practice and to inspire others to emulate the achievements demonstrated by those who have been shortlisted.

Click here for a full list of the awards and to make your nominations. And yes you can nominate yourself!

For further information regarding the Awards please contact darren.gower@eclipselegal.co.uk

Claims Innovation Awards 2015 - the winners!

Congratulations to all who took part in the Claims Innovation Awards 2015, headline sponsored by Eclipse Legal Systems. The event took place on the 4th June at the Midland Hotel Manchester.

The awards, which celebrate how firms, teams and individuals from across the legal services and claims management landscape constantly find new ways of raising standards, growing business and improving access to justice, were hosted by Elis James with over 400 guests in attendance.

The full list of winners as chosen by a panel of high profile judges can be seen below:

Best use of Technology
Bott & Co Solicitors

Client Care Initiative
Nesbit Law Group LLP

Claims Management Company Team of the Year
S&G Response

Legal Services Team of the Year
Forbes Solicitors

Associated Industries Team of the Year
Reach Personal Injury

Online Initiative of the Year
Clerksroom

Rising Star
Ryan Pollard – Ageas Insurance

Best Marketing Initiative
Speed Medical

Best Insurance Claims Department of the Year
Ageas Total Loss

Outstanding Innovator
Mark Hewitt – PiCalculator

Lifetime achievement
Paul Stanley – 360 Globalnet (pictured with Award)

Eclipse expands to the Caribbean - Government of the British Virgin Islands to implement Proclaim Case Management

The Government of the British Virgin Islands is implementing the Proclaim Case Management Software Solution from Eclipse Legal Systems, the Law Society’s sole endorsed provider.

The Office of the Director of Public Prosecutions (ODPP), a constitutionally independent office, handles all aspects of Criminal Law and prosecution for the Territory, including Magisterial, High Court, Appeals, and Privy Council.

A bespoke Proclaim solution will be utilised throughout the ODPP, providing staff with instant desktop access and ensuring a secure, consistent and efficient approach. Proclaim will also allow staff to track all case information - from the initial log through to conviction - ensuring a complete onscreen case summary is available for authorised personnel.

In addition, Proclaim's integrated reporting suite will allow the ODPP to conduct an in-depth analysis of data including file status and case durations, ensuring the highest levels of ongoing analysis and efficiency throughout the department.

Wayne Rajbansie (pictured), Director of Public Prosecutions, comments:

“Eclipse’s Proclaim solution stood out to us because of its inherent flexibility – crucial for us in order to shape our services around our local statutes and criminal procedures.  Additionally, with Proclaim we can enhance our efficiency by greatly streamlining the administrative tasks that are an integral part of what we do, ensuring that all case information is centralised.”

piCalculator within Proclaim – Eclipse’s latest integration simplifies damages calculation

Eclipse Legal Systems, the Law Society Endorsed legal software provider, has announced the integration of Proclaim Case Management with the award-winning piCalculator from Rebmark Legal Solutions.

piCalculator is a powerful software tool that makes it easy for Personal Injury and Clinical Negligence Lawyers to build a court-ready schedule of loss.  Users can enter their client’s past and future losses and piCalculator will work out the interest and multiplier calculations, eliminating the need for reference materials and calculators. All losses can be instantly updated if key information changes ensuring that the schedule is always accurate. piCalculator prepares a complete tailored court-ready schedule, incorporating multiple loss headings and narrative sections. Eclipse’s integration with piCalculator means the schedule can be saved directly into Proclaim, ready for filing with court if required.

The integration allows users to effortlessly create a schedule from Proclaim at the click of a button, taking them directly to piCalculator’s advanced browser-based schedule builder. On completing their work, users can transfer the schedule back into Proclaim, again with a single click– making the process easier and quicker.

Tracy Blencowe (pictured), Business Solutions Director at Eclipse Legal Systems, comments:

“The integration with piCalculator is the latest in a series of Eclipse integrations with a number of high-profile software providers, and will simplify the process of calculating damages within Personal Injury and Clinical Negligence. We are constantly looking to strengthen our goal of streamlining administrative tasks and enabling our clients to increase the efficiency of their daily business practices – our integration with piCalculator does exactly that.”

Mark Hewitt (pictured), winner at the recent Claims Innovation Awards for ‘Outstanding Innovator’, and Managing Director at Rebmark Legal Solutions says:

“piCalculator was developed to make preparing a schedule of loss as easy as possible and this integration with Proclaim makes the process even more straightforward.  Our powerful schedule building software can be accessed seamlessly through Proclaim and because data is shared it removes the need for duplication of effort.  As the only Law Society endorsed Case Management System, Proclaim was the obvious choice for our first integration project.”

Client Case Study: Asons Solicitors

How Proclaim Case Management helps new start-ups to become industry heavyweights

Proclaim powers Personal Injury heavyweight to 8,000% growth

“Proclaim has provided us with the power to continually enhance our processes, drive out waste and increase margins”

Imran Akram, CEO

Founded in 2009 by brothers Kamran and Imran Akram, Asons Solicitors employs over 250 staff at its Bolton HQ and has established itself as one of the north-west’s largest law firms.

The Challenge
As a new start up, Asons needed to find a way to compete with the many well-established giants of the Personal Injury sector. Investment in technology was required in the form of a Case Management Software solution that was user-friendly, adaptable and would allow for the consistent management of high volumes of cases with the utmost quality and efficiency.


The Solution
A Proclaim Case Management system was chosen as it provided a centralised desktop solution with a consistent look and feel for all of Ason’s case types, not just Personal Injury but also other areas they may choose to go into. The integrated Proclaim development toolset also ensured the system would be future-proof as it allowed for straightforward expansion creating confidence for ambitious growth plans.

The Results
Proclaim has been fundamental in giving Asons a competitive edge. Staff numbers have grown from 3 to over 250 (8,200% growth) since its inception. All routine tasks are now automated allowing fee earners to fully focus on client relationships rather than non-value adding administration. As a result of this, 88% of the firm’s staff are revenue generating fee earners with only 12% dedicated to ‘support’ functions.

All claims are processed and stored 100% digitally, even including the scanning in of all incoming hard copy documentation. Proclaim’s integrated reporting suite has proved essential for providing performance intelligence and monitoring business KPIs, ensuring profitability is maximised.

Case Study highlights

• Proclaim utilised by over 250 staff
• 100% digital Case Management
• KPIs monitor on-going profitability
• Single solution for multiple work areas
• 88% of staff are revenue generating